Eric Thomas has been out for some time and I guess some are just now finding out. It was very sad to hear for me he left but he has moved on and IM told he's very happy with what he is doing. 900 Global will miss him but thing will continue to improve as time goes by. As you can see by all the new releases that have just came out things are running just fine still ( not the same but still doing very well with out Mr Thomas )
I have not seen any sign of there customer service dropping below what they have had in the past 8+ years over the last 9 - 10 months he has been out. Keep it up 900GLOBAL and continue improving the technology of balls and taking it to the next level... ^5
As for Mr Thomas. I hope you and your Family are very happy with all your new adventure's in life. I wish you and your family the best and if your ever in the neighborhood please drop by, Ill always have a cold 1 waiting for you