Curt,
As a former pro shop owner, I disagree with a portion of your statement or maybe you can clarify your statement. I do not agree that the pro shop should throw in grips and a slug for free when drilling a replacement ball for one that cracked. Why should a shop lose money because of what is probably a manufacturing flaw that the shop had nothing to do with?
I have no issue with the shop drilling a replacement ball for free. I did that as well. But I did charge cost for the grips and/or slug on a replacement ball.
Thoughts?
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