There are numerous things that can make a ball crack. Dull drill bits. If you have grips, the bridge could have been too narrow. Or, a finger hole is less than an inch from the pin. Without knowing where the ball cracked, that's why I listed those things. 900 Global takes very good care of their customers. The first thing you need to do is take it back to the pro shop where you purchased it at, which I am hoping that is where got it.