Wow. I feel for you bud. I like their equipment but the cracking issue is well known at least for me anyway. I'm sure I will get flamed on this but i don't care. I know they say it can happen to any manufacturer but for me I've had 7 crack similar to that from that plant from 900 Global and AMF. I've thrown all the other major brands and have NEVER had a cracking problem. They need to thicken the shell to that of what other manufacturers thickness. I've been going to the same shop for over 20 years too so it has NOTHING to do with them and their drilling. Yeah, stupid me for keeping on buying them but some were replacements. I was even told by a prior product manager that they had done testing on thinner shells and claim that it has no effect on cracking. I bought into that as I wanted to believe so badly that it has nothing to do with thickness but I totally disagree.