BallReviews

Equipment Boards => AMF => Topic started by: Brickguy221 on December 20, 2007, 11:34:09 AM

Title: AMF.....No Customer Service???
Post by: Brickguy221 on December 20, 2007, 11:34:09 AM
I Emailed AMF with a question last week. I received an automated reply that my message had been received and that..."we will get back to you as soon as possible"....

Does AMF even have a customer service to answer questions? Almost a week seems way more than sufficient time to receive a reply. On companies like Brunswick, Storm, Lane 1, etc. I normally receive a reply within 24 hrs. or less and many times the same day if send early enough in the day.

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Brick
Title: Re: AMF.....No Customer Service???
Post by: tekneek on December 20, 2007, 07:42:21 PM
call their 800 number and Dale or Eric will answer, spoke with them this morning when I ordered equipment. Might be under staffed with people leaving for the Holidays
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Steve
Leading Edge Pro Shop
512-755-2947

www.leadingedgeproshop.net
 

http://stores.ebay.com/Leading-Edge-Pro-Shop

Paypal address : tekneek@wildblue.net
Title: Re: AMF.....No Customer Service???
Post by: tenpin on December 20, 2007, 08:00:47 PM
According to Eric from the other day they are extremely swamped right now due to christmas orders.  You will have to either call them or probably wait until next week when things settle down a little.
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Derek Trowbridge
900 Global:No oil pattern we can't tame
www.900global.com
www.AMF300.com

Edited on 12/20/2007 9:11 PM
Title: Re: AMF.....No Customer Service???
Post by: pjr300 on December 20, 2007, 08:12:18 PM

Well, it's goodto see that they are busy. It wasn't that long ago when we were wondering if they would even exist.


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pjr300
live from the Bowling Capital of the World
Team Hammer

specs and transaction record (positive and negative) in my profile
Title: Re: AMF.....No Customer Service???
Post by: charlest on December 20, 2007, 10:26:18 PM
quote:
call their 800 number and Dale or Eric will answer, spoke with them this morning when I ordered equipment. Might be under staffed with people leaving for the Holidays
--------------------
Steve
Leading Edge Pro Shop
512-755-2947

www.leadingedgeproshop.net
 

http://stores.ebay.com/Leading-Edge-Pro-Shop

Paypal address : tekneek@wildblue.net


Brick cannot do that. Hearing impairment. He depends on email.
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"None are so blind as those who will not see."
Unofficial Ballreviews.com FAQ (http://"http://home.mchsi.com/~s-cross-7-28-71/FAQ.htm")
Title: Re: AMF.....No Customer Service???
Post by: revTrex on December 21, 2007, 08:09:27 AM
PM Eric Thomas here or email him directly at erict@900global.com. Hopefully that'll help - he always gets back to me in a day or less.

Title: Re: AMF.....No Customer Service???
Post by: thundercat23 on December 21, 2007, 08:16:32 AM
I second whar Rev said, Eric has always gotten back to me right away.

Jeff
Title: Re: AMF.....No Customer Service???
Post by: EricThomas on December 21, 2007, 08:43:55 AM
The AMF emails come direct to me, and  I usually respond right away.  What email did you send?  Perhaps I did not get it.  Feel free to re-send it to erict@amf300.com or just give us a call.  800-424-2695.
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900 Global/AMF  Sales Manager
Title: Re: AMF.....No Customer Service???
Post by: tekneek on December 21, 2007, 08:59:14 AM
I knew the "big cheese" would make an appearance sooner or later.
--------------------
Steve
Leading Edge Pro Shop
512-755-2947

www.leadingedgeproshop.net
 

http://stores.ebay.com/Leading-Edge-Pro-Shop

Paypal address : tekneek@wildblue.net
Title: Re: AMF.....No Customer Service???
Post by: Brickguy221 on December 21, 2007, 10:43:46 AM
Thanks to all that responded here to help me. I appreciate it, I really do.

Eric, I just now sent you an Email with a copy of my original question.


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Brick