Over the years I've owned MANY BOWLING BALLS! At the present time I have three EBONITE RACKS in my office FULL of balls.

I have 9 AMF balls. Naturally I use most of the balls RARELY. With Summer leagues starting I like to use some of the balls I've had sitting on the shelf.

Today I was preparing for league and thought I'd clean off the balls I wanted to try today. Pulled the MAX VELOCITY off the shelf and found a CRACK completely around the ball, clear down to the core! I have NEVER had this experience in the 50 years involved in bowling!

I had purchased this ball USED from FORKEL and had it redrilled and used it two years ago at RENO. It didn't work too well and put it away never using it again. It was only two months ago I acquired a NEW RACK and handled all of the balls noting all of them were in excellent shape.

Don't think I can do a thing about the ball but I would like to let AMF know about it. How do I go about reporting it?

Thanks!
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Hit them light and watch them fight
      J O E - F A L C O

TENPIN .. absolutely right. Don't expect to get anything for the ball .. my thing was to advise AMF what happened .. perhaps they can learn something from the SERIAL NUMBER and find out if there is a way to correct the situation in the future! Thanks for your info .. I will try to do what you suggest! THANKS!
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Hit them light and watch them fight
      J O E - F A L C O

Take 2 balls with me to league .. usually decide which balls by prior experience with the league! Most of the balls collect dust. In the case of the MAX VELOCITY .. after purchase about two years ago I had it drilled to fit .. took it to RENO and didn't like the reaction. It went on the shelf and moved occasionally from one rack to another. Last time I handled it was (+/-) 3 months ago and it was in good shape.

Yesterday I was going to bowl with the ball and it had a CRACK completely around the ball. I was really shocked .. first experience I've had with a ball cracking. Now I know what people are talking about .. hard to believe until you see it yourself!
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Hit them light and watch them fight
      J O E - F A L C O

Harry .. I'm one of those NUTS!
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Hit them light and watch them fight
      J O E - F A L C O

Joe Falco,
         My name is Paul Figliomeni I am the Director of Sales and Marketing for AMF300. I am sorry to hear that your Max Velocity cracked. Some times ball due crack and it never is a pleasant experience for the customer. We always try to stand behind our products. I understand the ball was plugged this usually voids the warrantee but it still should not crack all the way around the ball like that regardless if it was plugged. Please send me a digital photo of the cracked ball along with the serial # and mailing address and i will send you a new ball. Unfortunately we no longer have Max Velocity in our line so please pick another ball. My e mail is paulf@amf300.com.

I sent a message and pictures to Paul.

For many years I've been talking about how good the AMF balls are, now it's quite obvious how good the AMF COMPANY is! This effort, no matter where it goes, pushes me over the TOP! Everyone I know will hear about the length AMF will go to satisfy a customer. When you have a company that will stand behind  it's products .. what more can you ask?

Thanks Paul!
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Hit them light and watch them fight
      J O E - F A L C O

I won't tell you how this situation went .. mostly because most of you will not understand. I will sum it all up by saying UNTIL YOU DEAL WITH AMF YOU DON'T KNOW WHAT GOOD CUSTOMER SERVICE IS! Most companies try to SHAKE YOU OFF WHEN YOU HAVE PROBLEMS I found that AMF EMBRACES YOU!

Thanks PAUL!
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Hit them light and watch them fight
      J O E - F A L C O

That is amazing customer service. I haven't used AMF in years andafter reading this I am going to have to look at their equipement.