I have had issues with one of the heels staying on (red heel, forget #). I'm on my third one. I called Dexter and also got the run around about take them back to your local shop, blah, blah, blah. The girl wasn't even pleasant about it. At this point, I will not be buying anymore Dexter shoes. I've had this pair for 1 1/2 years. The last pair I had was one of the original SST series shoes. I used them for nearly 25 years and never had an issue. They just finally wore out. It looks like Dexter has let cost cutting measures result in quality loss.