I am posting below a copy of an e-mail I sent to tom.tomaras last Thursday, March 5, at the address given on the Brunswick web site. I have not received a reply yet. If any Brunswick staff folks could help me with this issue I would appreciate it greatly. I have deleted or disguised names from the post and have not included my phone number or e-mail address, but if you will send me a PM I will be glad to provide this additional information, including the copy of the last chat with bowlerstore.com. Thank you -- JohnP
I am JohnP, I manage the pro shop at Tell City Bowling Center, Tell City, Indiana. I have a customer, EA, that purchased a 12 lb Twisted Fury from Bowlerstore.com on 3/19/08. I drilled the ball for his wife and was careful to keep the pin 1+" away from any hole and to bevel all holes. The ball does have finger grips, a thumb sleeve, and a balance hole. A couple of months after I drilled it, the ball cracked, first between the fingers and then about 3/4 of the way around, probably about 1/8" wide crack. I normally don't get involved in warranty issues for internet balls, but Bowlerstore.com has jerked him around so much that I have on this one. They had him return the ball, then sent it back to him unopened and marked "Rejected". They refused to answer repeated e-mails he sent. There is no way to talk to a human being there, just an on-line chat. I have attached a copy of the last chat I've had with them as a Word document. They have asked him to send the ball back again, but he doesn't want to pay for that and they only say there will be no charge if they honor the warranty. I really think they have no intention of doing so. Can Brunswick help us with this? By the way, I looked at the ball again a few days ago and there is a black gooey material oozing out from between the coverstock and the filler in the balance hole I drilled. My e-mail address and phone number (home) are below. Thanks for your help.
