Dewey,
Glad it has gone well for you. Your good experience seems to be indicative of how hard Brunswick is trying to take care of their customers. No company will be 100% perfect, because sometimes the demand from the customer is outrageous. But as long as the claim is legit they are very willing to do what is right.
Lane Carter, Strike Zone Pro Shops - Salt Lake City, Utah
Brunswick Pro Shop Staff
www.brunswickbowling.com
The opinions expressed are solely those of the writer and not of Brunswick Corporation.
I've contacted them once on a customer service issue and a few times with questions and always had great, fast results.
I've seen a few different bowling balls crack from the thumb.(most recently Midnight Vibe) It isn't as common as the fingers, but does happen. I think it has to do with the glue used on the bowling ball. Usually with finger inserts the glue always makes contact with the outer shell of the ball, where as many times the thumb insert being glued in may not.
I went away from finger inserts in 2000-01ish and have never had a ball crack from the fingers since then. I have had one crack from the thumb.(Bonanza/Wrath)
Be good, or be good at it.
One of my customers brought back there 3.5 with a crack from the thumb. I raplaced his ball for him on the spot( he is a repeat customer). I returned the cracked ball to my brunswick distributer and within 4 days the value of the ball was refunded to my account.