The two guys that supposedly could not get their balls replaced have issues with their pro shops not Brunswick. It is easier for Brunswick to deal with 20-30 distributors instead of thousands of pro shops. That just makes sense.
The problem was with the so called "pro shop professionals". If they were good pro shop guys, they would have taken care of the customer, it wasn't going to cost them anything but time and a slug. The distributor/Brunswick/any ball company would have taken care of the shop.
But there are so many people that want everything for dirt, "I get my balls drilled for $16.00 including grips, slugs, extra hole, resurfacing, and 100 free games, and he's the best in _________ State". Same kind of guy that won't fix a warranty. You get dirt if you pay dirt.
Then certain members want to trash some including me for charging what I do and such.... Just to show, I warrantied a guy's Big One this week. He just moved to Houston from Michigan. Never seen him before in my life. My distributor warrantied his Big One. I charged him $56+ for drilling the new ball and he was thrilled. Felt better and hooked more than his other one.
BTW, I use regular old claw hammer to hammer in EVERY SLUG, that I install, usually with the ball sitting on the floor. 99% of 'em, I just have to tap them in about 3 times, no pressure at all.
Mrtourlane or whatever; we all know you have some kind of issue with Brunswick, but by your profile and posts your real issue should be with your 8th grade English teacher. Try to pay more attention this year in 9th grade.
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Mike Austin's Precision Pro Shop
Houston, TX
Driller to many "Stars" and Tony Melendez too!
"So Many Balls, only ONE drill press!!"
Chuck Norris is the only person to ever count to infinity..........twice!