So I had a customer bring me a Maxxx sone that he had received as a replacement for his other Maxxx Zone that had cracked. The conversation starts out as him wanting me to scuff it to hook more, then the conversation turns to how much his other MZ hooked and this one isn't. So i look at the ball and the pin to cg distance is only about 1 1/2" but the pin is above the ring finger. Me noticing this I decide to weigh the ball. Turns out finger/thumb was fine, however, it had 1 1/4 oz. side weigth. This is not a customer of mine. I let the customer know so he can take to his driller and have him put a hole in it. The customer asks me to just put the hole in it, so I do no problem. Keep in mind the cg is in the finger positive. After putting the hole in the ball I re-weigh it and guess what? It has more side weight now. Turns out I didn't pay close enough attention that the ball had 1 1/4 oz. of NEGATIVE side weight, even though the cg is in positive finger quadrant, and the fingers were drilled at the same depth.
I start looking at the ball and notice a second CG punch mark that is indeed in the negative side of the ball. Then I notice a 2 in the lower oval of the "B" logo. Me being the upstanding individual, I admit my mistake to the customer, but also let him know of my findings and that he should contact his driller because it appears his 1st quality Maxxx Zone was replaced with a blem/2nd. I also never make any accusations that it was done on purpose, because i koow accidents happen and that this could have happened to anyone as far as pulling wrong ball off the shelf or having the wrong one sent to you or various other reasons. Bottom line is his driller is not taking any responsibility and has even gone so far as to accuse ME of putting the second CG amrk and the "2" in the "B' logo. Also, me being the upstanding individual, I have offered to take care of his problem because 1. I made a mistake, and 2. I hate seeing customers get screwed by other pro shops.
My question is:
How does Brunswick mark their blem/2nd balls? I know Ebonite marks them with "x-out" and Storm with "x-comp" or "blem", but I am not sure how Brunswick marks theirs.
To be clear, I am not bashing Brunswick, as this is not necessarily their problem, I am just inquiring on how they mark their blems.