Actually, the shop that sold it to you should follow the warranty procedure through their distributor. If the ball cracked or fell apart inside due to a manufacturing flaw, Brunswick will stand behind it. Most shops, including my own, will replace it on the spot and then have the distributor credit them so that the customer is taken care of in a timely fashion.
Obviously we regret the inconvenience this creates, but as with any ball manufacturer, there will always be defects that get out into the publics hands. All we can do is insure that we will stand behind our product and see if we can detect and resolve the source of the problem to eliminate future flaws.
RoB LAW
aka: Robert Lawrence
Product Specialist - SW
Brunswick Bowling - Consumer Div.
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If ya ain't throwin' Brunswick.....Ya ain't maximizin' your abilities. Get ur done with Brunswick !!!