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Author Topic: Should I Be Happy?  (Read 4464 times)

cenastyle

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Should I Be Happy?
« on: June 27, 2008, 11:26:44 AM »
I ordered an Avalanche Pearl from an online proshop the other day.  Not a bad deal, $75 w/ free shipping.  It shows up today, but, inside the box is a new Copperhead.  Same specs as the Avalanche that I ordered.  Should I keep the Copperhead or let them know of their mistake?  This ball is for my wife as she is bowling in a league for the first time and finally wants to stop using house balls.  I am a fan of Big B and wanted to keep her in the family!  I'm kind of jealous as I was wanting to get a Copperhead for myself!  Maybe I'll order another Avalanche Pearl with my specs and hopefully I get another Cooperhead for $75!

 

1MechEng

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Re: Should I Be Happy?
« Reply #1 on: June 27, 2008, 07:45:23 PM »
Depends - do you consider yourself honest? If it was your business that made the mistake, would you want it called to your attention?
It comes down to personal values/ethics and your integrity.
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strikestriketapped

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Re: Should I Be Happy?
« Reply #2 on: June 27, 2008, 07:58:34 PM »
Just tell them. They will probably let you keep it.

sdbowler

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Re: Should I Be Happy?
« Reply #3 on: June 27, 2008, 08:15:23 PM »
Email or call them to let them know. The worst that will happen is they will have you ship the wrong ball back at their expense.
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Kyle

MARKER

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Re: Should I Be Happy?
« Reply #4 on: June 27, 2008, 08:16:04 PM »
I would probably call them and tell them of the mistake. Because you are honest and bring this to their attention, if you ever need anything else from them it will be a plus for you.  Also, if they made a mistake and shorted you, you would surely tell them, so it has to work both ways. If you both agree you would like to keep the ball, it will probably be a win win situation, as they won't have to issue a call tag and ship another ball.  The shipping mistake will probably cost them $40 plus the extra time and aggravation to restock (although it is their mistake) so they may agree to let you keep it.

I worked at a oval track parts business for 11 years and we let some customers keep body parts worth $150 because it would have cost us too much money to get them back. (Truck shipping) Also we sent them the correct parts in addition at no charge and no charge for shipping.

Usually a good business will do what it takes to make the customer happy when the business made a mistake, and in this case, it probably means they will be willing to let you keep a more expensive ball if you agree to it.

One thing to remember in life:  My father in law, who was a Michigan State Policeman for 28 years told me this:  "In anything you do, you need to be able to look yourself in the mirror in the morning." If you make all your decisions with this in mind, you will be able to sleep well at night.

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Frederick

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Re: Should I Be Happy?
« Reply #5 on: June 27, 2008, 10:27:05 PM »
I'd just keep it, its their mistake...

302efi

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Re: Should I Be Happy?
« Reply #6 on: June 27, 2008, 10:40:35 PM »
quote:
I'd just keep it, its their mistake...


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Juggernaut

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Re: Should I Be Happy?
« Reply #7 on: June 27, 2008, 10:47:31 PM »
The online shop may not even know what was in the box because they themselves received it in and never checked it out.  Or it could've even been shipped to you directly from a supplier warehouse.

  Either way, it was probably mis labeled at the warehouse by Brunswick, not by the proshop.  Someone probably just typed the specs on the wrong label and stuck it on the box without thinking about it.

 If this is the case, the shop isn't losing anything because all they paid for was an avalanche and, as far as their concerned, that is what they sold you.

  If it bothers your conscience, give them a call.  If not, cest la vie.
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cenastyle

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Re: Should I Be Happy?
« Reply #8 on: June 27, 2008, 11:54:59 PM »
I did contact them and I got a response back stating exactly what all of you said...keep it if you want it.  I guess it was my lucky day!

BallsDeep

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Re: Should I Be Happy?
« Reply #9 on: June 28, 2008, 07:03:01 AM »
I guess its ok to contact them and make them aware of their mistake.  Personally though, I'd cut it up.  Screw integrity.
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cenastyle

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Re: Should I Be Happy?
« Reply #10 on: June 28, 2008, 09:53:16 AM »
It wasn't even in the wrong box.  It was in a Copperhead box.  I didn't even look at the label until after the fact.  I'm not really sure what happened.  I do believe it was drop shipped from a distributor.  I went back and checked my order and it still shows an Avalanche Pearl was ordered.  Oh, well...

six pack

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Re: Should I Be Happy?
« Reply #11 on: June 28, 2008, 10:02:17 AM »
I think if you told them about the mistake but did'nt want them to correct it they would let you keep it.heck they might even let you keep the C.H. and ship you out the Aval.
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