I have never commented on a message board before. However, after this topic was pointed out to me by a fellow bowler I thought it best to reply personally. I would first like to address the Fuze overseas release. We have corrected the listing; this is an overseas release and not a ball that we had made. The specs are close to the Bruiser, but they are unique to this ball. We only have a few and we certainly are not intending to mislead anyone. Yes, this is a higher price point that the Monster Bruiser. Is it worth? Maybe not, but it is not overpriced. Some people just love having that unique product that no one else can get. As for the remarks concerning ebay and responding to email I can proudly and honestly say that I personally still respond to over 90% of all email that is directed to our site. I spend many hours daily making sure that our customer service is second to none. I do my very best to keep in touch with what bowlers want and attempt to keep an eye out for any issues that we need corrected. I can also say that I have never deleted an email or left an emailed unanswered. We do have many that end up in junk mail due to the customer using AOL, Yahoo, and other sites that focus on filtering emails. If anyone emails our website or emails us via any of our auctions that email is answered, usually by me. If you want to make sure that I personally answer you please address the email to the attention of Keith Spear. I will answer your email personally. I owe much to the loyal bowlers who have helped make us successful. I hope that I never feel too important or too big to take the time to answer anyone who has been the sole reason for our success. I want to remain the same person that I was when life was a financial struggle, and please believe me when I tell you that I have been at the bottom. In fact, that is where I started out in life. By the way, I do not take criticism personally, its how I learn from the people who have made our business successful. We not only value your opinion and criticism we welcome and encourage people to email us when they have a concern.
Thank you to all of our customers to whom I am sincerely indebted
Keith Spear
CEO bowlingball.com
Thanks to all of our customers
Keith Spear
CEO bowlingball.com