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Author Topic: cracked radical inferno  (Read 3157 times)

papachicken

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cracked radical inferno
« on: December 01, 2008, 08:39:37 AM »
Does anyone know who I would contact about a cracked radical. I have only had this ball about 10 months and it cracked in half. Also had a punisher that cracked. Want to see if brunswick will do anything. Thanks in advance
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noturcuzin

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Re: cracked radical inferno
« Reply #1 on: December 01, 2008, 04:54:16 PM »
My friend has one that did the same thing as yours. Cracked all the way around. So we took a huge sledge hammer and smashed it up, it was funny!
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Monster Pike

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Re: cracked radical inferno
« Reply #2 on: December 01, 2008, 05:04:25 PM »
Try the pro-shop guy you bought it from.  If you bought it on-line, contact jls, he can point you in the right direction.
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"The last time I saw a mouth like that, it had a hook in it." Rodney Dangerfield


Edited on 12/1/2008 6:05 PM
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hamma

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Re: cracked radical inferno
« Reply #3 on: December 01, 2008, 05:14:38 PM »
i had a morich sahara crack today, i think it also has a bruinswick cover.  i had moved my bowling balls from the garage inside the house several months ago to prevent cracking from temp swings but obviously it didn't help.  i know it happened this afternoon while i was out bowling because i examined the ball prior to leaving home while considering taking it along to practice with.  i think there is a qa problem somewhere in their process.
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17 morich
1 black hammer
1 columbia blue dot
1 cell pearl
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Juggernaut

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Re: cracked radical inferno
« Reply #4 on: December 01, 2008, 06:36:28 PM »
quote:
i had a morich sahara crack today, i think it also has a bruinswick cover.  i had moved my bowling balls from the garage inside the house several months ago to prevent cracking from temp swings but obviously it didn't help.  i know it happened this afternoon while i was out bowling because i examined the ball prior to leaving home while considering taking it along to practice with.  i think there is a qa problem somewhere in their process.
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17 morich
1 black hammer
1 columbia blue dot
1 cell pearl


  If I remember correctly, the Sahara has the same coverstock as the Brunswick Punisher.
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zorchman

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Re: cracked radical inferno
« Reply #5 on: December 02, 2008, 03:07:31 PM »
i have had a hammer black widow crack by the finger holes a track kinetic crack from the middle finger out about 8 inches.neither ball was outside or left in the car.in bowling bag in the house.my roto grip battle epic cracked in 2 weeks aftger use the n in closet.cheaper ball all around.i have a older gyro 15 years old and still in perfect shape.olser stuff is still made better.
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jls

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Re: cracked radical inferno
« Reply #6 on: December 02, 2008, 03:36:58 PM »
quote:
Try the pro-shop guy you bought it from.  If you bought it on-line, contact jls, he can point you in the right direction.
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"The last time I saw a mouth like that, it had a hook in it." Rodney Dangerfield


Edited on 12/1/2008 6:05 PM




Monster, when you least expect it, expect it!!!!

Now to answer this,  if he had bought this ball from a pro shop, I seriously doubt he would be on this site asking for what to do.  So he may have either bought it online or got it from a basement ball driller.

A pro shop would warranty the ball, no problem!!!
Of course you have to make sure the ball was drilled according to Brunswick's specs:

Also this ball was out in 06,  so if he bought it in 08,  he might have bought it online on closeout.  I seem to remember drilling a lot of these in 07, bought on closeout.  Now that could be a problem.
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jls

Edited on 12/2/2008 5:58 PM
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Monster Pike

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Re: cracked radical inferno
« Reply #7 on: December 02, 2008, 03:41:27 PM »
jls, sarcasm is one of my stronger traits, LOL.  That & my dry sense of humor.
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"The last time I saw a mouth like that, it had a hook in it." Rodney Dangerfield

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BrunsBob

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Re: cracked radical inferno
« Reply #8 on: December 02, 2008, 07:54:35 PM »
Our warranty is 1 year from the date of purchase. You would need to take the ball back to the shop that you bought it from with proof of purchase that shows the date of purchase. The shop would then be able to get the warranty done for you with a replacement ball from their distributor. If you bought the ball online, you would need to contact that site and see what they'll do for you. Not sure if they all handle them the same. All I know is that Brunswick will stand by their warranty as stated.

RoB LaW

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I'm gettin' old, I'm hurtin', but I've got Brunswick balls.......Color me competitive.
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jls

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Re: cracked radical inferno
« Reply #9 on: December 03, 2008, 09:29:43 AM »
quote:
Our warranty is 1 year from the date of purchase. You would need to take the ball back to the shop that you bought it from with proof of purchase that shows the date of purchase. The shop would then be able to get the warranty done for you with a replacement ball from their distributor. If you bought the ball online, you would need to contact that site and see what they'll do for you. Not sure if they all handle them the same. All I know is that Brunswick will stand by their warranty as stated.

RoB LaW

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I'm gettin' old, I'm hurtin', but I've got Brunswick balls.......Color me competitive.



Thankyou BB,  excellent post.  Now this may help answer question's that us pro shops get daily on this site. " Why not buy from online dealers?"  This is a perfect example of why we don't, or at least I don't.  

You see, if bought thru our Big B dist.  no problem with a warranty issue.  But if we buy it online, then we did not buy it from a Big B dist., therefore the warranty of a ball could become a serious issue.

Not worth it to me!!!!!  So we will buy only from a Dist.  Even if it does cost us more sometimes.
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jls
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Mike Austin

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Re: cracked radical inferno
« Reply #10 on: December 03, 2008, 10:49:31 AM »
Multiply this problem by how many ball companies?  How many bag companies?  How many shoe companies?  How many accessory companies?  Having a good relationship with your distributors helps take care of all these issues.  Online etailers are just that, retailers on the internet, they do not want to deal with customer service and warranty issues.

Pro shops buying from etailers, yeah right....
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