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Author Topic: "login required" errors  (Read 1449 times)

michelle

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"login required" errors
« on: March 02, 2011, 12:43:36 AM »
From one of the home computers, I am unable to log in.  It continually bounces me back to a "login required" screen.  Password and username are obviously correct as they are the same as I use on the office computers.  It is not a cookie issue because those have been cleared and the problem persists. 

 

Suggestions on what else to try? 
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MI 2 AZ

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Re: "login required" errors
« Reply #1 on: March 02, 2011, 09:02:24 AM »
Michelle, you might want to supply the operating system and browser used.  Did you try clearing the browser's cache?
 


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michelle

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Re: "login required" errors
« Reply #2 on: March 02, 2011, 09:49:19 AM »

 



MI 2 AZ wrote on 3/2/2011 10:02 AM:
Michelle, you might want to supply the operating system and browser used.  Did you try clearing the browser's cache?

 

yeah, forgot about OS/browser...

 

primary home unit is running XP with SP3 and I am saddled with Exploder since my Netscape browser quit functioning some months back.  I think it is IE8 although it could still be rocking IE7 (I am not a fan of newer versions of Gates' bloatware).   

 

Office logins are generally on a desktop box running Vista with SP2 (not by choice...it was just difficult to find anything with XP when I needed a new one). 
 
Edited by michelle on 3/2/2011 at 10:50 AM
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Ballreviews

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Re: "login required" errors
« Reply #3 on: March 03, 2011, 08:18:59 PM »
michelle,
 
You might also want to try deleting your cookies on the computer that is having the problems.
 
1.  Delete cookies
2.  Close all browsers
3.  Open browser and retry.
 
Thanks! 


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michelle

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Re: "login required" errors
« Reply #4 on: March 04, 2011, 07:44:30 AM »
have tried all of that...still no joy. 

 

The irony is that if I try to deliberately munge the log-in info, it gives me a screen that there was a mismatch and to try again.  However, if I put the information in correctly, it goes to a "Login Required" error message. 


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