About 2 weeks ago, I ordered a Threshold NGS from Tekneek.  Ball showed up on time, one problem though...I ordered a 15 and got a 16.  Obviously not happy, but I contact Steve to find out what happened.  He grabbed a 16lb by mistake and luckily still had my 15.  Happens to everyone once and a while.  

Here's how he fixed it; the next day he ships the 15 with a check enclosed to cover the return shipping on the 16.  Not only did he have very fast and open communication with me, he also called my pro shop guy to explain what happened (my driller has bought multiple balls from Tekneek) to make sure I got the message that everything would be taken care of.  

Customer service above and beyond.
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What are you gonna do?  Beat me with your Jesus stick?

thanks to Dan and Jeff for their kind words, its called making the customer happy asap. Yeah Jeff I might have made $10.00 of the entire deal, but having a happy customer is the important thing and having repeat buyers.
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Steve
Leading Edge Pro Shop
512-755-2947
e-mail tekneek@wildblue.net

Paypal address : sbrinkley@mfisd.txed.net