Insist on getting a tracking number this time as soon as it's sent.  Keep tabs on it, and if there's a problem either getting it sent (more than a few days to do so) or it is undeliverable again, cry foul.

Based on the number of "Fedex can't deliver to this address" or "UPS musta lost the ball", it's a wonder either are still in business.  Sounds fishy.

SH

Thank you for your reply as well Shelley.

This scenario should be looked at a little differently though.

If seller X sends ball and has given tracking number and the tracking number clearly shows that something 15-16lb was sent, how is it the sellers fault that the package is getting nowhere in the vast Fedex system?

I personally feel the seller should be working with the buyer to make sure the package is delivered, but there's only so much one can do.  But to label the person as a bad seller??

Now, if the seller never sent tracking, that's a different story.  That makes me wonder if there's any tracking done because maybe....just maybe...the ball hasn't been shipped.
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BR.com.....going down the toilet one nugget at a time!!  

g thing is back....with a vengeance!!  

If that's the case, sounds like there was an issue with the ball never being sent to begin with.  Just my opinion mind you.
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BR.com.....going down the toilet one nugget at a time!!  

g thing is back....with a vengeance!!  

Hey everyone, as a man that runs a reputable business I have no shame admitting when a mistake was made on my part or admitting when I was wrong on my part, but I'd like to clear up the rest of this situation as it was a deal that I had with this user.

As a part of a huge closeout sale between my pro shop's inventory of about 40+ balls and my personal junk of about 20+ balls between here(br.com) and ebay, I sold a ton of balls all within a week's time.  One of these was a Total Shock and Awe sold to this user.  He sent me a prompt payment, which I am grateful for and can back this user as an A+ buyer and I told him when the ball was shipped(2/5).  

As a deal with my boss and myself I was to ship out all of the bowling balls(out of pocket with my own $$), and give the receipts of the shipping to him so I could be paid back in entirety plus 60% of the profits from the total gross sales of all of the balls.  I was shipping anywhere between 8-12 balls everyday for 4-5 days straight and giving my boss the reciepts promptly as the fedex is right around the corner from my pro shop.  I was giving people I sold to tracking numbers on request only, as I have two jobs, bowl 3 leagues and don't have alot of time to give to internet.  Most of all of my internet surfing is done through my cellphone as I am usually only at home when it is time for me to go to sleep.  Between all of this, this user's tracking receipt was still in my boss's posession.  Admittingly, he isn't the most organized alot of times and since our pro shop is in the process of a physical location move I suspect a bundle of receipts with tracking numbers were lost throughout the way.

This user has a unique business address that the package was being shipped to.  On the morning of 2/7, I received a call from a fedex employee stating that they were unable to find the shipping address that the user gave me.  They said I had two options, to have the package returned immediately, or to have fedex schedule another delivery the next day and if it was still undeliverable than the package will be shipped back to me anyways.  I told them to try the next day to re-deliver the package, and I informed the user of this.  He still never received the package and even today(2/14) I haven't received it either.  

I have called 1-800-GO-FEDEX to track this information down, and on there you can track a package by the address it was supposed to be shipped to.  They informed me that they do not and will not give out tracking numbers over the phone, but they will give you a current status update.  For the past three days, they have told me that the last status check that they have is of the package being held at the Fedex Hub in a location in New York, marked for return to the shipper.  It has been sitting there for 3 days, instead of being shipped back to me when it was supposed to.  I am suspecting maybe the package is damaged or lost and is the reason I have not received it back yet.

I made this a public matter because even though IT WAS MY FAULT for not providing the buyer with a sufficient tracking number, it is not my fault for an incompetent driver not being able to deliver to a marked address.  And it is not fair for me to be labeled as a possible con-artist or theif after doing business on this website and ebay since 1999 without a single problem with any user.  I have shipped this buyer his full refund back and now I am taking a $75 dollar loss on a package that fedex isn't seemingly doing anything about.  I have filed for an insurance claim and they tell me that the processing procedure can take up to ........get this 3 MONTHS!.  Classic.

To Nelson, I am sorry about your package and I have gone through every means necessary and availible to make sure that you are satisfied and compensated.  I hope there are no hard feelings, because I do get the feeling that with you being a new user and not really knowing me that you think I am out to get you and lie and scam to you.  That is not my kind of party and I am not that kind of business man.  

To the rest of ball reviews, I hope you all can respect my clarification of this matter and learn from it and know that the delivery companies make mistakes too.  It's just unfortunate that anytime they do it reflects on the seller being a poor businessmen rather than the escrow company doing a poor job on their behalf.

-Thanks for reading.
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-DJ Marshall
...The Twelve In a Row Pro Shop

I just received DJ's refund money order and consider this matter closed. I will, of course, assist him with this FedEx claim if he so wishes. Again, thank you all for your input in this matter.

Edited on 2/16/2007 12:32 PM