Further response to Joe Falco's reply to a previous reply. A Pro Shop exists for three reasons. They are there to provide the bowling centers customers with quality service. Second, they are there to provide customer maintenance, (ie. service and maintain their customers equipment). Lastly, they are there
to sell a product IF their customer needs it. When you are in a customer related, customer driven sales business, the most important thing that you provide as a pro shop operator is customer satisfaction, no matter what the customer needs. IF you cannot provide that, you will not be successful. I am
in the sales industry myself and I know that the very first thing that I do when I go to work, is to check my email, check my phone messages and respond to
my potential customers promptly and courteously. The last thing that I do before I go to bed at night is to repeat that process all over again and make myself notes to return all messages as soon as possible. THAT is how you do
things, if my customers have to call me 6 or 7 times before I return their calls or answer their messages, then there is a very GOOD chance that someone
else will get their business, AND they will tell their friends about the way
that they were neglected. That is why the online discount ball companies have been able to establish the foothold that they have,it is because of the pro shop operators that treat their pro shops as a secondary business, almost a necessary nuisnace when they are at the shop. This guy owns two pro shops, plus a landscape business, if he answered his messages, he would sell more product. THAT is NOT hard to understand. IF you don't want to sell product, DON'T POST AD's saying that you have this or that for sale and then neglect to return PM's or Posts. When you are at the pro shop, it should be treated like any other business in which you want to be successful, ie. CUSTOMER SERVICE!!! The online distributors are impersonal, they don't care WHY you want that ball, if they have it, you pay for it,they send it. Just my .02 cents worth, Ken Dukes