The transaction is complete in that you got your money back (albeit a bit late). You did not get the ball you orignally dealt for, and you lost a potential sale to a customer.
However, you didn't lose any cash, either, since Cheeks did finally make good on his word to refund you the $$.
Cheeks ... thanks for following through and putting this issue to rest.
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Dan
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Engineering * Bowling = a fun and practical application of rotational kinematics.
Bowling Nerd Herd (TM) Member