Sorry to see these guys go, but here's my OPINION on the matter:
It's great that the reps/designers/presidents/CEO's,CIO's, etc want to be here and provide us with information and help - it helps them promote their products and company.
I think it's perfectly reasonable for these guys to pick and choose what they want to say and respond to. I don't have any problem with a company person saying "I'm not going to get involved with rumors. I'm here to help with product information. If you have a question or problem, I will help as much as I can, but I cannot and will not get involved in name calling, etc."
I think the reps, company guys, etc, should all have seperate accounts so that they can be "human" like the rest of us.
People come on here and try to pick fights with these guys, and as soon as they act "human," they are flooded with "that's not very professional, you are disgracing your company, that's why I won't buy your products."
Joe, Phil, Jeff, Ron and the others take time out of their days to come here and contribute and try to help. It's really sad that they feel they can no longer come here and reach a large portion of the bowling community because of a few jerks.
Any idiot with an internet connection can come on here and pretend to be an "expert." It's pretty sad that those people are chasing away the few true "experts" that we have.
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