I have been experiencing the same problem.
I received it as a gift which was purchased from an online retailer and they went under. Columbia confirmed this and said they would honor the warranty. Well after receiving an RMA to return it to them its been nothing but a hassle since that time. First its oh yeah its going to be out with in a week when we receive our shipment. A freaking month goes by. I e-mail the customer service rep, no reply. I e-mail a second time, no reply. The third time I was less than shall we say cordial and I finally got an answer, though more like a put off. The excuse they give me is that its back ordered blah blah blah we have so many orders. I told them a comparable replacement is fine...hell even if its cheaper...i guess i have to e-mail 2 more times because once again and 4 months later im without a bag.
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Frodo Baggins has failed...George Bush has the ring...
Edited on 11/6/2006 2:55 PM
