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Author Topic: INNOVATIVE BALL SPINNER, GREAT CUSTOMER SERVICE!  (Read 1738 times)

Artimust

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INNOVATIVE BALL SPINNER, GREAT CUSTOMER SERVICE!
« on: September 17, 2014, 12:25:19 AM »
I purchased a 1/2 hp Innovative personal ball spinner in February of this year.  I have done about maybe 20  balls or so since then and have been really loving this spinner.  I have a nice little set up in my garage, keeping the spinner in Plastic tub and it sits on a mini fridge that is not being used.  All the polish, cleaners, pads, towels etc are kept in the fridge (it's not plugged in).

Getting to my point.. about a month ago, I been noticing that the motor started  making an unusual noise, like a grinding sound.  I contacted John from Innovative by email and he immediately emailed me back. He requested for a video, which I provided.  The next thing I knew I was contacted by Sarah and she notified me that they will be sending a brand new spinner!  5 days later, BAM!  THE SPINNER IS HERE!  I don't even have to send back the original one either!

Thank you Innovative, YOU ROCK! .

 

Gatekeeper

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Re: INNOVATIVE BALL SPINNER, GREAT CUSTOMER SERVICE!
« Reply #1 on: September 17, 2014, 04:13:27 AM »
I have bought a lot of stuff from Innovative over the years (press, revivor, and spinner), and they have been fantastic. John is a true professional who imparts priceless knowledge and valuable information to his customers. I can't recommend them enough. Enjoy your spinner. :)

Rightycomplex

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Re: INNOVATIVE BALL SPINNER, GREAT CUSTOMER SERVICE!
« Reply #2 on: September 17, 2014, 07:59:06 AM »
John takes customer service very seriously. His products are 2nd to none and his polishes and compounds are awesome as well. I especially like the compound.
James C. Jones
Orbdrillers Pro Shop Holiday Bowl
Chester, Va.

Hammer Regional/Amateur Staff Member

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