I bought my vertex about June 2003, after 5 years of what I consider decent use, the cup separated from the shaft. The ball would spin until I put any pressure, then the cup would stop spinning, but the shaft/gears/motor were still turning.
so I called Vertex hoping to order another cup and shaft, but instead Doug said ship it to me and I will take care of it. I happily paid for shipping and a few days ago I got a call from Doug saying that the cup had been replaced and it shipped.
Talk about amazing customer service, so if your thinking about a spinner, or on the cusp of deciding between donkee/jayhawk/vertex, go with a vertex, you will not be disappointed!
Edited on 4/16/2008 7:18 PM