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Author Topic: Criticism of Drillers  (Read 2887 times)

DrillLord

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Criticism of Drillers
« on: September 26, 2008, 02:48:35 AM »
Sorry, just have a little rant....

I started driling about 6 years ago as a hobby for one of my friends that owned a center.  I did not have to pay any rent and had access to the equipment that was already on-hand.  I invested all of the original profits into items (i.e. BT ballfitter, pitch gagues, armadillo, kaufman scale, ovalmatic mill) for the shop.  I began learning more and more about drilling through books, classes, seminars, and trial-and-error.  Since I have no overhead I can keep my prices fairly reasonable and still turn a decent profit.  Well, word is now out that I am pretty good and I am drilling many balls for people that do not bowl at my centern not just because of price, but because I spend about an hour with each person that gets a ball drilled.  Unfortunately these people from other center have pro shops where they bowl that do not have very nice things to say about me.

Last week I drilled a ball for a woman who was finally getting her first finger-tip ball.  She did not have time to stay and throw the ball and I warned her that her thumb was fit correctly, but probably tighter than the house balls that she was used to throwing.  A couple of days late she decides to try out her new ball at another center and without instruction.  Long story short; the pro shop owner sees that she is throwing a new ball and comes out to tell her that the ball is drilled totally wrong for her and that f***ing amateurs like me shouldn't be drilling balls at all.  

Couple of weeks ago; I drilled a ball for a friend and told him that it would be done and he just had to come in so I could do some fine tuning on his thumb.  He shows up when I am not there and takes the ball for his league that night.  Once at the other house he begins to throw the ball (with a thumb that has almost no bevel) and manages to get some good air on one of his folowing tosses.  The owner/pro shop owner comes out and tells him that I need to learn how to drill a f***ing thumbhole correctly.

I never criticize any of the other drillers in the area to any of my customers of prospective customers.  When people come to me, I may make layout suggestions or drilling recommendations, but I never criticize another person's work.  

Does this happen to others???


 

JPRLane1

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Re: Criticism of Drillers
« Reply #1 on: September 26, 2008, 11:01:10 AM »
Its the sad nature off the business and the sad nature of other people.  Drilling a bowling ball and working with people is such a unique thing to begin with.  I work for a guy who owns 4 shops in NC, and we have two or three competitors in and around my shop.  I have corrected many mistakes from the competitors but when dealing with people my boss taught us the polite way to say that maybe the other shop didn't do it bad or make a mistake, we would just choose to do it differently.  Of course sadly enough sometimes if a thumb hole i drilled is too tight or something and they go to competition and they say i did it wrong well if the person chooses to believe them without coming back to me thats fine.  Its the nature of the business odds are my ball wasn't wrong it just needed fine tuning like you were talking about.  All we can do as drillers is the best job and know that we did it right and hope the customers can see and appreciate that too. More times than not if we do our best and treat people the best it will come back to reward us.  There are always gonna be other drillers with different opinions on span, pitch, layout etc...  but all we can do is what we think is right and explain that to people.
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JPRLane1

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Re: Criticism of Drillers
« Reply #2 on: September 26, 2008, 11:16:28 AM »
I could type about this all day but i'm lazy and a lousy typer.  But just this past wednesday a guy came in and I had a 15 to 20 minute conversation with him about a new ball. The bottom line is he said he wanted something that hooked more than his scout reactive.  I told him where on the shelf the scout fit and that anything above that would most certainly hook more, but did I sell him a ball right then, no i did not.  Reason being because first of all it was league and there were no open lanes to watch him bowl.  So i told him i was free all day saturday and he should come by and i could watch what he was getting with his scout maybe give him a  few thing to work on to get more out of it and to get more out of a new purchase.  He thought that was a great idea.  

Now there are shops all over the country  Im sure some of them would do what I did and there are plenty that would have sold him a ball abbove a scout and sent him on his way promising it would hook more.  But maybe it wouldnt of hooked more if we wasnt properly fit or wasn't getting the proper rotation on the ball, I will know that after saturday but the shop that drilled him a ball right then would not.  And they are the very same shop to badmouth someones work in hopes to quickly gain a ball sale or customer right then and there.
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azguy

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Re: Criticism of Drillers
« Reply #3 on: September 26, 2008, 11:44:41 AM »
The town I'm in has one house, no pro shop. There's two of us that drill, I'm the only one that carries stock. I've been doing this less time than the other guy and he's probably better at it than I am. I tell folks that, even give them his phone number if they'd rather go to him. I don't say anything bad about him, enough is known by the bowlers, so I'm told.

From what others tell me, yep they are mostly my friends, he says all sorts of things about me, so be it. It happens, will happen and probably always will, that is the 'nature of the beast' we are in, I guess.

Sad thing, there's enough folks here that I don't think that's necessary. I'm not getting rich but I pay my bills. This town isn't large enough for either one of us to get rich in. Internet ball sales hurts everyone so rich is/was never my reason. Do something I enjoy, am fairly good at and always willing to learn/get better.

I guess it's like car salesmen, they'll say what they have to to strike a deal, no matter what is said. Sad to say but I think that's the way it's going to be given the economy and some portion of greed, maybe.
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Mike Austin

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Re: Criticism of Drillers
« Reply #4 on: September 26, 2008, 08:55:17 PM »
DrillLord,

This stuff happens all the time.

Stick to your guns.  You are doing a great job.  JPRLane1 has the right ideas also.  When the other drillers put you down, it is there own insecurity in their abilities.  Be honest always.  If you don't know, you don't know, don't lie about what you don't know.  AZ admits that the other guy is better. People will appreciate his honesty.

On a brand new fit, if the thumb hole is drilled snug, then it is closer to being correct.  You can always make it bigger.

The other drillers can't handle the competition.  That's their problem.  Don't put the others down, just show the customer what you CAN do for them.  When the competition bad mouths you, intelligent people will realize what is happening.  Take the high road, be the better man/person.  Keep working on your craft, always keep trying to learn more and do a better job.  Don't give these services away, your skills/time are worth money.  It is a business, not a hobby.  In the long run, the word is getting out.  Word of mouth is the best advertisement.  Hang in there!!

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DP3

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Re: Criticism of Drillers
« Reply #5 on: September 27, 2008, 01:11:26 AM »
quote:
Drill, I'm going to disagree with some folks here but,.......   You cannot drill a snug thumb, well fitted ball for a "beginner", or "lower average" person and expect them to be able to use it.   They are used to the broken wrist, probably too short span.  My advice is to drill to these "weaknesses".   Save the "well fitted" drills for those can use them.

Sorry about that Mike


I 100% disagree here.  Take the extra 5-10 minutes to enstill your sense of pride into your work and why it will benefit the customer to have that perfect fit that you give to the best bowlers in your area.  Then another 5-10 minutes to show them how to properly deliver the ball.  Not only will they be getting something good, but also feeling that they went home with something special.  At my shop we sell passion for the game also.  You never know when people will pick up on your sincerity in trying to make them better.  This is what turns the recreational beginner into a more serious bowler who will eventually join a league and get more people into the sport.  That's how new bowlers are drawn in.

I'll gladly take those customers that are hurried along somewhere else.  Those tend to be the people that are most grateful when your good job is finished and they end up bringing you the most referrals.  The best customer to have is the one that spreads good word about your service, so why not keep a quality consistency and uniformity about everyone?
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Edited on 9/27/2008 1:12 AM

jhutch769

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Re: Criticism of Drillers
« Reply #6 on: September 27, 2008, 01:46:44 AM »
quote:
Sorry, just have a little rant....
 

Does this happen to others???




Long story short..  YES

(a short story compared to the other.)

Lady comes in to shop, not happy with the way it is performing..  operator says "Balls' not drilled right,"

Customer, "What do you mean, not drilled right?"

Driller, "Yeah, it's not drilled right, who drilled it for you?"

Customer, "YOU did.."

Pretty bad when a driller starts bad mouthing himself..  No wonder why everyone else talks stuff about him too.

Edited on 9/27/2008 1:49 AM

charlest

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Re: Criticism of Drillers
« Reply #7 on: September 27, 2008, 06:28:20 AM »
quote:

Last week I drilled a ball for a woman who was finally getting her first finger-tip ball.  She did not have time to stay and throw the ball and I warned her that her thumb was fit correctly, but probably tighter than the house balls that she was used to throwing.  ...  

Couple of weeks ago I drilled a ball for a friend and told him that it would be done and he just had to come in so I could do some fine tuning on his thumb.  He shows up when I am not there and takes the ball for his league that night. ...




For whatever it's worth, I've seen my driller operate more than a few times over the 20+ years I've been coming to him. Basically, I believe you made 2 major mistakes with the above two people.

1. Using the phrase "fine tuning" gives the impression that the ball is finished and ready to use when that is NOT the case. "Fine tuning" means, to most people, it is good now but maybe we can make it a little bit better. And that is not true. It doesn't make any difference what that phrase means to you. It is what it means to the customer that is important. Both were unfinished balls, more like a chair with no screws to hold the seat to the frame: when you sit on it, it will fail.

2. My driller never releases a ball until it is finished. He literally tells the customer, "No, you can't have it. It is not ready to be used." You and your help must do that also. It makes no difference if the customer is in a rush or not. The customer is not always right. There are times you just have to say, "No", for their sakes and for yours.

Otherwise, as Mike and others have said, I think you have a good attitude and should do well to stick to your principles.

Good luck in the future.
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Edited on 9/27/2008 12:48 PM
"None are so blind as those who will not see."

JohnP

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Re: Criticism of Drillers
« Reply #8 on: September 27, 2008, 11:27:24 AM »
I insist that the customer be present when I drill his ball, unless it is a long standing customer that I have drilled many balls for and am completely familiar with.  I watch the customer bowl and measure the PAP, if applicable.  Then I measure him and we settle on a fit and layout.  He can leave for 20 minutes or so while I drill it and glue in grips and slugs, but I want him back when I bevel the thumb hole.  Then we go back to the lanes and I watch him throw it for a game or so.  Then there are no misunderstandings.  I don't know how many times I've had to teach a customer to grip a properly fitted thumb hole without knuckling the thumb.  All this pays dividends in repeat business over time.  --  JohnP