My former pro shop didn't do anything with my PAP, didn't even bother trying to find it. Told me I didn't need it.
My new pro shop found it the day I asked him if he could install a Grip-Loc system (my old pro shop told me they don't do them, nor will they try). He checked out my span, pitches, found my PAP and everything the first time I asked him to add the slug. Great guy, and great coach.
I'd say look for a new pro shop. My other guy never listened to me or talked to me about my balls, and drilled everything label. I can tell my new guy will be a much bigger help (he already has been on the lanes).
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---Ryan