After thinking about this guy, the shop owner, I guess I'm just a bit ticked. I will admit, I was not there, don't know the conversation, don't know the deal he was given or any of that...BUT... I could not have done what, as I see it, what was done to this guy. I'll admit I love to sell balls, see me make a few bucks and a happy customer. However, IMO, this shop owner just passed off a ball to a guy and stuck the money in the books.
Maybe I'll never get rich, shoot maybe I'll never make a great living off my shop but I couldn't sell this guy the ball with that drilling if I had any idea he was a high tracker. Now, maybe the owner didn't know, maybe, then it's not really his fault, but not to check with the guy to see how he liked the ball/reaction , that's just making a sale and not caring, IMO.
I call or see each customer a few days after any ball sale/drill just to see if there's any problem with the fit, layout and how did the ball do ? Just how I do things. If this owner had done this he'd known that the customer is/was not happy and at least talked to the guy to see what could be done to make him a 'happy camper'.
As I said, I do/did not know what was said, done or any part of that transaction but not to check back or to sell in the first place, was just bad business, IMO and maybe...just maybe that's why/how some shops get bad reps...who knows.
Not pointing fingers ay anyone, no matter what shop it is but just speaking my mind.
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az guy aka: R & L Bowlers Pro
rlbowlerspro@cox.net
www.rlbowlerspro.com