Spend the money and take a class. Yes, it's expensive but it will be well worth it for both you and your customers. Many good indrouctory classes available. From the Power House training, Jayhawk, IBPSIA's Technical Certification class. Both the Power House and Jayhawk classes will also get you your IBPSIA certification.
Once you spent some time and have the Technical Certification, and if you want to take it to the next level. Then go take Mo's IBPSIA Advanced Certification Class. You will learn some amazing material and it's no cake walk to become certified. The test is brutal, there are only about 50 people in the world that have the certification.
Good luck!! It can be a very enjoyable business to be in or a very brutal business to be in. It's all about what you put into it and want to get out of it.
One of the biggest pieces of advice I can give is, match your customer up with the correct equipment. Don't always try to put someone in the latest and greatest high performance ball if it doesn't fit their game. It's about building long term customer releationships. NOT making a single sale.
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Rick Guined
Owner/Operator: New Millennium Proshop, LLC
Ebonite Gold Pro Shop Member
Vise PBA Regional Staff Player
IBPSIA Advanced Certified Technician
USBC Bronze Certified Instructor
www.viseinserts.com