I know for me, going more right in the thumb(right handed) really increased my tilt and lowered my track. Just did the same thing for my dad and he went from 3 degrees to 12 degrees. Some say it locks you in but if it is what your hand needs it seems to work.. I'm 3/4 right and clear the thumb fine.. Went from 1/8 to 3/8 right for my dad. Recheck his thumb lateral and see if he could stand to go a bit right..
Also is there a chance the span is a bit long? I wouldn't think based on the thumb forward, but I know when my span was stretched I would come around the side of the ball and had very low tilt..
Maybe the ring is long..or the middle is too short?
Don't take any of this as gospel. Just throwing some ideas to maybe think about.