Learn how to bevel it yourself, that is the answer to your problems. It sounds to me your driller is opening up the top too much with the bevel and you do not like it. Bevel is a very fickle part of drilling a bowling ball, and the least amount of bevel should be used for a customer. Some drillers go overboard with it, because they span bowlers too long.
As a side note, a drill bit if sharp goes into the ball in a perfect round shape. If the bits are dull, the bit can move a bit and create areas where the hole is not perfectly round. Also if they drill to FAST you can get this. It's ideal to go nice and slow and peck drill holes so the bit does not wander off course and create a strange feel.
When making ovals, there are some techniques that cause the hole to get a slight taper. It's best to drill ovals with end-mills instead of using a regular drill bit. Same principle as above. The bit will wander some and create a slight taper. End-Mills are expensive and most drillers do not use them, or only have selected sizes in them.
Edited by Xx 12 X 300 xX on 4/28/2011 at 2:19 PM