win a ball from Bowling.com
« previous next »
Pages: [1]

Author Topic: Defective Dyno-Thane Tour Ultra's  (Read 1686 times)

bobbabouy66

  • Full Member
  • ***
  • Posts: 196
Defective Dyno-Thane Tour Ultra's
« on: October 12, 2005, 12:06:40 PM »
Purchased a pair of S-3002 Tour Ultra's from ebay and the Heel Lock is misaligned and will not allow the heel to set properly on the shoe.  The guy  wants me to pay for shipping back to him for the defective pair of shoes he sold me.  Why should I have to pay for shipping?  I paid for a brand new pair of shoes and have already paid for shipping.  Anyone else have this problem and know if Dyno-Thane will exchange them for me, after all, it was their Quality Control area that let these defects slip out the door...  


--------------------
If at first you don't succeed

Throw another ball!!
Logged

 

Strider

  • Hero Member
  • *****
  • Posts: 6757
Re: Defective Dyno-Thane Tour Ultra's
« Reply #1 on: October 12, 2005, 10:16:53 PM »
Hard to say whether Dynothane will get involved.  Some Ebay sellers get ahold of seconds or blems and don't advertise them as such.  I'm sure if you bought them through an approved supplier or local pro shop that they would replace them no questions asked.
--------------------
Penn State Proud

Ron Clifton's Bowling Tip Archive
Logged

legend4life95

  • Hero Member
  • *****
  • Posts: 3802
Re: Defective Dyno-Thane Tour Ultra's
« Reply #2 on: October 12, 2005, 10:21:36 PM »
They sell blem shoes???
--------------------
****Kids in the back seat cause accidents; accidents in the back seat cause kids.****
Logged

bobbabouy66

  • Full Member
  • ***
  • Posts: 196
Re: Defective Dyno-Thane Tour Ultra's
« Reply #3 on: October 13, 2005, 09:11:01 AM »
This is the e-mail I received from Dyno-Thane customer service.  And I feel they are right, the online pro-shop should pay for the shipping cost to exchange this defective pair of shoes.  


Robert
You are going to need to get your online source to pay for shipping I'm sure they would be happy to exchange your shoes for you.
Veronica
Customer Service
Dyno-Thane

--------------------
If at first you don't succeed

Throw another ball!!
Logged

bobbabouy66

  • Full Member
  • ***
  • Posts: 196
Re: Defective Dyno-Thane Tour Ultra's
« Reply #4 on: October 13, 2005, 11:41:02 AM »
Dyno-Thane contacted by the owner of the pro shop I purchased shoes from.  Everything is taken care of, quickly, and I am one happy customer!!!  Great job by Dyno-Thane and the owner of the Pro Shop!!  


--------------------
If at first you don't succeed

Throw another ball!!
Logged

jimensminger

  • Hero Member
  • *****
  • Posts: 1846
Re: Defective Dyno-Thane Tour Ultra's
« Reply #5 on: October 13, 2005, 12:03:34 PM »
Now you need to get some of those great D/T bowling balls to go with them shooz..
Logged
Pages: [1]
« previous next »