I understand especially when looking at new products and launches. My issue actually was related to the Vendetta Line. We were looking to order a few VPP and Blacks and have come up backordered. Not that at times this isn't normal but in ordering over the last year both in equipment and in gear almost everytime we have been delayed. We have looked outside the normal list of distribs from the area but the answer seems pretty universal. I still believe the way DT runs its organization is much smarter than some of the "larger" or parent companies but it does become frustrating promoting a company where supply becomes an issue. I will disagree with some of your final statements though. Although most balls have been successful we usually don't ask the distrib to pipe-up the upcoming ball just incase its a flop or doesn't fit the parameters of the shots we utilize.(I know, where's the confidence!!)A  percentage of customers walking out the door when you do not have what they want when they want only hurts an average shop all the more. Again not a shot just an assessment.