Wow first time I've heard that, I'm sure if you call the office and ask for Billy you'll get great service. We get a few hundred emails a week so maybe your just down on the list. a phone call usually works best and worst case you can leave a voice message.
I'm surprised to see your comment that we "refuse to return your correspondence", I'd have to say that is a streching assumption. A more logical assumption should be that we did not get to your request yet. It make it sound like we simply singled you out, which I know is not the case.

several points here should be addressed:
1) trying to contact for some time- How long and how many times?
2) method of contact- a great source for contacting is the phone, e-mials leave too much to chance. If the issue needs immediate attention a phone call works best.


Edited on 9/21/2006 3:39 PM

I would like to thank the both of you for pointing out an issue we can address. Your lucid responses are appreciated. The customer service phone number is toll free 1-877-828-7177. I'm sure a phone call can expidate any pending issues. Please ask for Billy when you call.
I do not operate my business from a forum, I simply turned over your request for attention to customer service. We are present on this forum as a service, to answer questions and give assistence regarding product not to solve personal issues. I'm sorry you did not get a timely response from you email on our web site.

Edited on 9/21/2006 4:00 PM

Charles, I had the exact same problem not too long ago. bamaster put me in touch with someone named "Billy" with Dynothane and it took a while, but I finally got the problem resolved. I'll message you this "Billy's" Email address right now........ Check your messages.
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Brick

Edited on 9/21/2006 4:45 PM

I do agree with you 102101 about that and I am glad you have had good success with them!!
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F.O.S. Official Punk Slapper
\I/
Official member of the Texas Express, 2005-2006 BallReviews.com Scratch Doubles Champions!!!!!  

Dead Meat....please post useful information or opinions if you must post in these forums. Don't show yourself to be such a child with these kind of replies. Thank you.
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F.O.S. Official Punk Slapper
\I/
Official member of the Texas Express, 2005-2006 BallReviews.com Scratch Doubles Champions!!!!!  

it takes time to make the adjustment for all, Billy has been struggling playing catch up since the move. He's been spending more time in the warehouse trying to get inventory straight and getting the shipping dept on his page. I'm sure things will be back to the norm shortly. I'm beginning to get concerned over his state of mind, if he still has one.LOL He has been having reacurring nightmares, of being trapped behind the steel doors in the warehouse,saying "help I can't get out" LOL
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Steve
Leading Edge Pro Shop
512-755-2947
e-mail tekneek@281.com

www.dynothane.com
D/T Customer Service 1-877-828-7177
Use option #1.

Capt Ramius "Vasili, give me one ping, and one ping only"