To address the issue of the Black Widow Bite reviews on bowlingball.com.
As on this website, anyone can say anything about any ball whether it is true or not. In our ongoing commitment to make our website useful to our consumers we investigated all of the Black Widow Bite reviews. A review of 2 or less was researched and if the review claimed that the ball was defective the following criteria had to be met.
1. The ball had to be purchased from one of our websites.
2. The customer had to fill out an RMA and return the ball to us.
3. The ball was inspected to confirm their claims.
Using this criteria we can state that those reviews that remain are accurate and a few that were not were removed immediately. It is always possible that we received a bad batch. That happens more often in our industry than people realize, with many brands. All defective Black Widow Bites have been replaced and we also reimbursed the customer for drilling. We have inspected every single Black Widow Bite currently in our warehouse and have only found one that we will not ship. We believe this issue was short lived and has been taken care of itself. We own 14 pro shops and to date have not had a single issue with the Bite. Keep in mind that this ball was the last ball that Brian Graham was involved with before leaving Ebonite. Brian has produced nothing but top quality products and the Bite is no different. By the way, good luck to Brian at USBC as director of the youth program. Hopefully Ebonite will replace Brian soon and keep the Hammer brand on course. Someone has big shoes to fill.
The good news, the future of our sport, our youths, is now in very competent hands.
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Keith Spear
CEO bowlingball.com
Taking bowling into the Future
http://www.bowlingball.com
