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Author Topic: BuzzBOMB Guarantee  (Read 9899 times)

Mr Buzzsaw

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BuzzBOMB Guarantee
« on: March 03, 2008, 02:38:35 AM »
It has been brought to my attention that some customers have not been happy with the new BuzzBOMB drilled label 1:30. This layout works better for shorter pins, higher tracks, and shorter oil (because this layout goes longer).

I also understand that our drill sheet says this is a 9 backend, which is why some bowlers may not be happy with the result they're getting. Balls that go longer give you more backend, but if the ball goes too long, you won't realize the hook. Maybe I shouldn't have stated such a high backend rating for this layout?

I don't want customers to be dis-satisfied with our product, especially because of an improper layout. So if...

1)Deleon
2)Nicanor
3)the-7-year-itch
4)AK47
5)SprayNpray
6)nowski1381
7)SpecVspeeD03

would have you or your pro shop/driller call us for an RA(return authorization), then send their balls in to our home office listed on our website, we will gladly send you a new one to be drilled differently.

Our tech dept. will discuss the issue with your or your driller to help get you the reaction you're looking for. We look forward to resolving your ball reaction issues and will do the best we can.
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Sawuser

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Re: BuzzBOMB Guarantee
« Reply #16 on: March 03, 2008, 01:51:11 PM »
Absolutely top notch/first class awesome!
--------------------
Righty
Think about it!

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the-7-year-itch

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  • Posts: 1267
Re: BuzzBOMB Guarantee
« Reply #17 on: March 03, 2008, 01:54:14 PM »
AK,

It is real. I've already talked with Richie & Chuck and my ball was sent back today. Thanks for everything guys!!
--------------------
Clinton may have stained a dress.......................But Bush has stained a Nation!! Now I know what the W. stands for......Worst!!
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In my many years I have come to a conclusion that one useless man is a shame, two is a law firm, and three or more is a congress.

John Adams

 

The role of government is not to ensure equal outcomes, it is to ensure equal opportunity!! Somewhere Obama has forgotten that.

 

Quote Sen Barak Obama March 20, 2006
The fact that we are here today to debate raising America’s debt limit is a sign of leadership failure.

 

Playmaker

  • Jr. Member
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  • Posts: 86
Re: BuzzBOMB Guarantee
« Reply #18 on: March 03, 2008, 01:55:06 PM »
Some might be surprised by this post, however this is what Lane #1 is all about.
If one believes in their product, they will back it up everyday!
Once again the Boys in Syracuse come thru...................
--------------------
WILLIE G.
The Playmaker
Member of the F.O.S.

Lane #1:
Buzzbomb
Evolution
Solid Cobalt Bomb
Blk Cherry Bomb
XXL
XXXL
Tsunami (2)
H2O
Crystal Diamond (2)

Edited on 3/3/2008 2:56 PM
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Rileybowler

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Re: BuzzBOMB Guarantee
« Reply #19 on: March 03, 2008, 01:55:28 PM »
Got to hand it to them , they did the right thing
--------------------
Carl
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Carl
Bless the LORD o my soul and all that is within me bless his holy name

AK47

  • Sr. Member
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  • Posts: 387
Re: BuzzBOMB Guarantee
« Reply #20 on: March 03, 2008, 02:41:30 PM »
Dude, I just talked to Richie!!! He told me, not the staff, but he told me i could send my buzzbomb back for replacement, and he, not the staff, suggested to me a new layout, isn't this exciting??? wow!
--------------------
Representin' Lane 1 in the Dirty South!
AK47 (Mississippi)
Unofficial member of F.O.S.
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the-7-year-itch

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Re: BuzzBOMB Guarantee
« Reply #21 on: March 03, 2008, 02:44:54 PM »
AK,
Same here...best I've ever seen.
--------------------
Clinton may have stained a dress.......................But Bush has stained a Nation!! Now I know what the W. stands for......Worst!!
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In my many years I have come to a conclusion that one useless man is a shame, two is a law firm, and three or more is a congress.

John Adams

 

The role of government is not to ensure equal outcomes, it is to ensure equal opportunity!! Somewhere Obama has forgotten that.

 

Quote Sen Barak Obama March 20, 2006
The fact that we are here today to debate raising America’s debt limit is a sign of leadership failure.

 

lefty50

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  • Posts: 1822
Re: BuzzBOMB Guarantee
« Reply #22 on: March 03, 2008, 02:58:08 PM »
Wow... As a first time user whose Buzzbomb finally arrived (currently wrestling with how to drill it), let me add my feedback that your response to the guys who have had problems is more than commendable. I hope I never need that level of service, but it's comforting to see it in action. In my world, I only hire folks who have a proven track record of customer service excellence, even over technical skill, and you've impressed even me.
Very nice job....
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Signature? I don't need no stinking signature...
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Midnighter

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  • Posts: 62
  • Find the spot and you will score.
Re: BuzzBOMB Guarantee
« Reply #23 on: March 03, 2008, 07:33:52 PM »
I must say I am impressed beyond belief. I have only been throwing Lane 1 for about 6 months but this changes everything completely for me. This has been a great example of customer service.

I really hope the new Bombs work for you guys. I know I am happy with mine.
I only have one question for MrBuzz, What's next??????
--------------------
Midnighter
Lane#1 - BuzzBomb
Lane#1 - G-Force Evolution (Purple Haze)
Hammer - Black Widow
Hammer - Toxic
Storm  - Trifecta
Faball - Purple Hammer(Classic)
Storm  - El Nino (Original)
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Tateman

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Re: BuzzBOMB Guarantee
« Reply #24 on: March 03, 2008, 07:35:53 PM »
Good to see people getting taking care of.  Now the next thing I wonder is will Ritchie see that the balls are duds, and will the replacements drilled the same or different work good for the people RAing the balls.  Time will tell.
--------------------
Member of F.O.S.

Current Lineup in the Lane#1 6 ball bag:
GeForce Supernova, Black Cherry Bomb, Super Carbide Bomb, Solid Uranium, Crystal Diamond, and Brunswick Raging Inferno
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SprayNpray

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Re: BuzzBOMB Guarantee
« Reply #25 on: March 03, 2008, 09:01:58 PM »
Rest assured I will post my results- I'm sure the others will too.  Either me or my proshop will be contacting Lane #1 tomorrow.
--------------------
~SprayNpray

-formerly known as SawFreak
-official house hack
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chitown

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Re: BuzzBOMB Guarantee
« Reply #26 on: March 03, 2008, 09:16:27 PM »
Say what you want about Lane 1 but i've yet to EVER see a company do this for a bowler!  I'm very impressed!

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scotts33

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Re: BuzzBOMB Guarantee
« Reply #27 on: March 03, 2008, 09:20:09 PM »
Try Visionary chi.  I've seen the same customer satisfaction as well as LM/L who sent me a brand new Yeah Baby this year with an undersized ball.  Small manufacturers take care of their customers.
--------------------
Scott

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Scott

Brickguy221

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  • Posts: 9918
Re: BuzzBOMB Guarantee
« Reply #28 on: March 03, 2008, 10:14:06 PM »
When it comes to debates on customer service, I've always been at the top of the list in support of Lane 1. I've mentioned it several times in the past that Lane 1 is second to none when it comes to customer service. I KNOW this for FACT as I have experienced in the replacement of a ball in January of 2007.

And this time, Richie even took it an extra step demonstrating that Lane 1 stands behind their products. My hat is off to him.
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"Whenever I feel the urge to exercise I lie down until the feeling passes away."

Brick
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"Whenever I feel the urge to exercise I lie down until the feeling passes away"

buzzaussie299

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Re: BuzzBOMB Guarantee
« Reply #29 on: March 03, 2008, 11:44:34 PM »
WELL I THINK LANE 1 HAS SHOWN THAT THEY BACK THEIR PRODUCT ALL THE WAY,,TO EVERYONE AT LANE 1 WELL DONE AND KEEP UP THE GREAT CUSTOMER SUPPORT,YOUR SERVICE IS EXCELLENT AND IS NOT SEEN VERY OFTEN THESE DAYS
--------------------
gforce
hrg
uranium solid
enriched uranium
bullit
pearl cherry bomb
solid cobalt bomb
carbide plus
pearl cobalt bomb
clear diamond
golden nugget
h20
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BrunsNick

  • Brunswick Rep
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Re: BuzzBOMB Guarantee
« Reply #30 on: March 04, 2008, 01:14:45 AM »
Yes Vince, and 100% of these problems can be handled directly through the pro shop where the ball was drilled and the distributor from where the ball was purchased. I've mentioned this time and time again, distributors play a vital role in successful pro shops. I have a great relationship with Cal Bowling Supply and refuse to stock a ball I cannot purchase from them direct.
--------------------
Nick Smith ... A.K.A. Les Badderâ„¢
Brunswick -=- PBA 03-08
http://www.BrunsNick.com
http://www.AskTheBowler.com
http://www.BigBapparel.com
Friends don't let friends drink the Kool-Aid!
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Nick Smith
Digital Media Manager - Brunswick Bowling
http://www.brunswickbowling.com
http://www.youtube.com/c/brunsnick
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