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Author Topic: Special Thanks to Richie and Lane 1  (Read 5430 times)

Doug Sterner

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Special Thanks to Richie and Lane 1
« on: May 10, 2003, 03:32:46 AM »
I want to put this out for public view so that people considering purchasing Buzzsaws know a bit more about the people who make the Saws.

I was blessed wit hthe presence of SawMill for the last 3 days. Between drilling balls, bowling and having a great time, we were fortunate enough to be invited to stop by the Lane 1 headquarters in Syracuse. Well as you all know SawMill has become a believer in the power of the Saw. We only had one problem...it was getting late and it would be a tight fit to get from my shop to Syracuse before they closed. Guess what? One phone call to Richie and he said "hey, no problem...we'll hang around." We ended up not getting there until 45 minutes after they were to have closed but we were greeted at the door by the man himself. Also there was the sales rep for the company that I deal with in a regular basis. They gave us a tour of the place and then we went across town and threw a few balls. We were even going to head out for some dinner but it was getting late and we had almost 2 hours on the road to get home.

Now I ask you...how many companies would do something like that for one customer and the owner of one rather small pro shop? I don't think you'd be getting many like offers from the other guys.

Some say the Buzzsaws are overpriced/ Well I need to tell you that since I have drilled my Cherry Bomb and my XXXL I have been bowling much better. However, what really seals the deal for me is this kind of customer service. Being a former sales associate for WalMart, I can tell you that when you combine a quality product with awesome customer service, you get returning customers.

Anybody wanna buy an X Factor, Deuce, Eraser Burn Carbide or an El Nino Gold??? I am in need of some Saw money now :-)

Thanks agian Richie...you and Chuck are the best!
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Doug Sterner
Doug's Pro Shop
Owego, NY
www.dougsproshop.net
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Doug Sterner
Doug's Pro Shop
Owego, NY

Proud Member of the NRA
Fighting to uphold the Constitution of the U.S.

 

Strider

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Re: Special Thanks to Richie and Lane 1
« Reply #1 on: May 10, 2003, 06:59:03 PM »
Did you get to meet Clump?  
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Strider
Penn State Proud
Teamwork is a lot of people doing what I say.
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da Shiv

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Re: Special Thanks to Richie and Lane 1
« Reply #2 on: May 10, 2003, 08:29:59 PM »
Another customer service anecdote....

The pro shop I go to is one of the highest volume pro shops around, and he carries almost everything currently available.  Nevertheless, he does not carry Buzzsaws, due to lack of demand.  When I go in looking for a Buzzsaw, he calls Richie at Lane #1 with the specs I'm after (gross weight, top weight, and pin) and I have the ball I want, as specified, two days later.

Shiv
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Doug Sterner

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Re: Special Thanks to Richie and Lane 1
« Reply #3 on: May 11, 2003, 06:11:12 AM »
Unfortunately, Strider, Clump was not available for the meeting. :-)

And for da Shiv...that doesn't surprise me. I have NEVER been disappointed with the shipments that Lane 1 has sent me. I have always gotten the pins and top weights I asked for.

Tremendous customers service in my opinion....
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Doug Sterner
Doug's Pro Shop
Owego, NY
www.dougsproshop.net
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Doug Sterner
Doug's Pro Shop
Owego, NY

Proud Member of the NRA
Fighting to uphold the Constitution of the U.S.

Liveforspeed

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Re: Special Thanks to Richie and Lane 1
« Reply #4 on: May 11, 2003, 08:10:54 PM »
I think you just didn't know clump was there Doug.
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Nicanor

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Re: Special Thanks to Richie and Lane 1
« Reply #5 on: May 12, 2003, 08:19:21 AM »
Wasn't Clump at Lane 1's last barbacue.

Customer service with Lane 1 has always been tremendous.  Never a rush to get off the phone and will spend needed time to make sure you get what you want with a little help of what you need.

V/R,
Nicanor
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Nicanor (Ten On The Deck)

pchee2

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Re: Special Thanks to Richie and Lane 1
« Reply #6 on: May 12, 2003, 10:43:39 AM »
Doug,

Lane1nut said that Clump was there.  What does Clump look like?  Is he the inbred hillbilly ho hummin' idiot we all think he is?


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pchee2<~~~strokin the ball with cranker revs and spraying the lanes for an average of a buck 62.  This guy is full of STUFF!
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Doug Sterner

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Re: Special Thanks to Richie and Lane 1
« Reply #7 on: May 12, 2003, 02:31:07 PM »
Hmmm...odd. The only people there were me, SawMill and Richie. Well the one sales rep was too but I don't see Chuck as a big computer hacker type. He has one helluva strike ball but don;t see him as the type to spend hours on here and he isn't a hillbilly either.

Hey wait a minute.....could SawMill be Clump??? Hmmmm......I wonder.
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Doug Sterner
Doug's Pro Shop
Owego, NY
www.dougsproshop.net
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Doug Sterner
Doug's Pro Shop
Owego, NY

Proud Member of the NRA
Fighting to uphold the Constitution of the U.S.
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