Lane#1 is often phrased for "great customer service". However, I've encountered a few problems with the company, and I want to know if others have experienced the same thing.

1) When my proshop ordered my Cranberry, a Blueberry was instead delivered 2 weeks later. The mix up was corrected, but it ended up taking 4 weeks to receive the originally ordered ball.

2) My teammate had a similar type of problem. He ordered a SCB with a 4" pin, and a SCB with a 1" pin appeared 3 weeks later. Again, the mix up was corrected, but it ended up taking 6 weeks to receive the originally ordered ball.

3) A friend is waiting to receive a Cranberry ordered 3 weeks ago. First, there was a two week delay in the ball being mailed out, and then the ball was mistakenly mailed to a shop in another state. With any luck, he'll see the ball 4 weeks after the initial order.

4) Another friend sent his cracked Lane#1 ball back to the company (at their direction), but has not heard a word of status after a full month.

I don't know if these cases are anomalies or business as usual. I'm curious if others have had similar experiences.
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"You want the truth? -- You can't handle the truth! "

Edited on 3/1/2004 1:19 PM

must just be you-

I have sent balls back that were defective, rec. new ball in less than 3 days every time.

If I ever wanted to swap a ball out for different specs, or wrong specs were sent, which honestly rarely ever happens, it is never a problem at all.

I have never had to wait more than 3 days for any ball from them.

Ordered over 40+ balls  a few weeks ago, and they were there in 2 days , all perfect specs that I requested.

Never a problem here at all , and I have ordered thousands of balls from Lane #1.

Jimmy T - to clarify:

Example #1 was from proshop 'A'.
Example #2 and Example #4 were from proshop 'B'.
Example #3 was from proshop 'C'.

To further clarify example #3, the Cranberry was mailed to a proshop in another state that happened to have the same name. At least that was Lane#1's explanation for the snaffu.

Drillwizard does a lot of volume business with Lane#1, so maybe that accounts for his great relationship with the company. However, is it possible that Lane#1 does not have the manpower to give adequate attention to the "one off" type of orders?
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"You want the truth? -- You can't handle the truth! "

T-GOD: Many of the replies here seem to put the blame on the 'pro shop' guys. Help me understand some of this thought process. Let's look at just one of my examples:

 

quote:

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3) A friend is waiting to receive a Cranberry ordered 3 weeks ago. First, there was a two week delay in the ball being mailed out, and then the ball was mistakenly mailed to a shop in another state. With any luck, he'll see the ball 4 weeks after the initial order.

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A phone order is placed from the west coast to Lane#1 on the east coast. I understand the one week mailing time, but two weeks later, no ball. So a call is made back to Lane#1 for status, and the response was essentially "Oh, I guess we should send it out". One week later, no ball, so another call is placed to Lane#1. The response was that the ball had been erroneously mailed to a  proshop in Florida. So in summary, I see two errors here which appear to be on behalf of Lane#1:

1) It took Lane#1 a duration of 2 weeks to initially mail out the ball, and that was only after the proshop checked in for status.

2) The ball was then mailed out to the wrong proshop.

In your opinion, where did the originating proshop make a mistake in this transaction? I don't see it, but maybe you do.

 


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"You want the truth? -- You can't handle the truth! "