Lane#1 is often phrased for "great customer service". However, I've encountered a few problems with the company, and I want to know if others have experienced the same thing.
1) When my proshop ordered my Cranberry, a Blueberry was instead delivered 2 weeks later. The mix up was corrected, but it ended up taking 4 weeks to receive the originally ordered ball.
2) My teammate had a similar type of problem. He ordered a SCB with a 4" pin, and a SCB with a 1" pin appeared 3 weeks later. Again, the mix up was corrected, but it ended up taking 6 weeks to receive the originally ordered ball.
3) A friend is waiting to receive a Cranberry ordered 3 weeks ago. First, there was a two week delay in the ball being mailed out, and then the ball was mistakenly mailed to a shop in another state. With any luck, he'll see the ball 4 weeks after the initial order.
4) Another friend sent his cracked Lane#1 ball back to the company (at their direction), but has not heard a word of status after a full month.
I don't know if these cases are anomalies or business as usual. I'm curious if others have had similar experiences.
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Edited on 3/1/2004 1:19 PM