BallReviews

Equipment Boards => Lane #1 => Topic started by: Nicanor on February 26, 2008, 06:43:22 AM

Title: Still no response from Lane 1
Post by: Nicanor on February 26, 2008, 06:43:22 AM
None.  And I beleive that their customer service was always the best in the past.


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Nicanor (Ten On The Deck)
Title: Re: Still no response from Lane 1
Post by: triggerman on February 26, 2008, 02:50:16 PM
where did you send your message to?
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www.bowlingballexchange.com

Triggerman

F.O.S Loud, F.O.S. Proud

Lane #1 Baby
Title: Re: Still no response from Lane 1
Post by: mrbowlingnut on February 26, 2008, 03:11:52 PM
Well T-god is reading your posts and answered your post, most people think it is some guy name Tom i think it is Richie. In fact one of the most trusted names on this board pmed me to tell me i was correct, i will not post his name but i trust this br member highly.
Title: Re: Still no response from Lane 1
Post by: lefty50 on February 26, 2008, 03:23:30 PM
Nicanor, I never received a reply to my email either... I sent to their info ID on the "contact us" page.
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Signature? I don't need no stinking signature...
Title: Re: Still no response from Lane 1
Post by: Steven on February 26, 2008, 04:02:11 PM
Have either of you tried the 800 number listed on the site?
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"Sometimes, the best move is the one we don't make"
Title: Re: Still no response from Lane 1
Post by: Nicanor on February 26, 2008, 04:55:24 PM
Some people work better with email.  They have an email service.  So the customer service thing to do is respond to the email if to say nothing more, we are really busy, calling is easier, or, I got your email, I hope to get to it soon, we're swamped.

I like using email.  if gives me a place to refer back to in case I forgot or maybe processed the info incorrectly.  

Anyway, if they have great customer service, they would be responding to their emails IMHO.


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Nicanor (Ten On The Deck)
Title: Re: Still no response from Lane 1
Post by: Mr Buzzsaw on February 26, 2008, 04:56:59 PM
Nic, I'm sorry, but I didn't get your e-mail. The mailbox for info@lane1bowling.com was deleted when we changed our server. It should be re-activated now. My personal e-mail is richie@lane1bowling.com if you ever need to get in touch with me more quickly.

I see that you're having a problem with the BuzzBOMB. Not sure what could be wrong, because this ball really hooks as much if not more than the other balls on the market.

You can definitely send it to us for review. We will send you a replacement and recommendations as to what is the problem and how to correct it with the new ball. Your situation does seem odd, but there is a reason for it and we'll definitely get to the bottom of it.

Sorry for any inconvenience. I'll make it up to you with a few extras. I look forward to receiving your ball.
Title: Re: Still no response from Lane 1
Post by: Sawuser on February 26, 2008, 05:00:12 PM
Well, there ya go!
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Righty
Think about it!

Title: Re: Still no response from Lane 1
Post by: lefty50 on February 26, 2008, 05:13:26 PM
Admittedly impressive. Of course, being a senior IT dude in real life, I can promise you the actual mailbox wasn't deleted in my specific case because I was tracking it and would have received a notice..  
However, gott a admit that's nice reply. Nic, let us know of your experience. I supposedly have mine on the way now and must say my confidence is a bit higher.
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Signature? I don't need no stinking signature...

Edited on 2/26/2008 6:14 PM
Title: Re: Still no response from Lane 1
Post by: Rockbowler on February 26, 2008, 05:26:13 PM
quote:
Nic, I'm sorry, but I didn't get your e-mail. The mailbox for info@lane1bowling.com was deleted when we changed our server. It should be re-activated now. My personal e-mail is richie@lane1bowling.com if you ever need to get in touch with me more quickly.

I see that you're having a problem with the BuzzBOMB. Not sure what could be wrong, because this ball really hooks as much if not more than the other balls on the market.

You can definitely send it to us for review. We will send you a replacement and recommendations as to what is the problem and how to correct it with the new ball. Your situation does seem odd, but there is a reason for it and we'll definitely get to the bottom of it.

Sorry for any inconvenience. I'll make it up to you with a few extras. I look forward to receiving your ball.


This is terrific service coming no less from the owner of Lane 1. I just hope that other bowlers will not take advantage of this generosity and topnotch customer service.
Title: Re: Still no response from Lane 1
Post by: Nicanor on February 26, 2008, 06:43:47 PM
I have talked to Ritchie many times in the past.  I know he is a professional and the customer service has always been tremendous with the exception of this email.  I'm not looking for any freebees, just the reaction that I thought we were going to get.

I appreciate Ritchie posting and I will send him the ball.

Thanks again

Barry

Title: Re: Still no response from Lane 1
Post by: Playmaker on February 27, 2008, 01:56:48 PM
The Boys in Syracuse will take care of you!!!!!
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WILLIE G.
The Playmaker
Member of the F.O.S.

Lane #1:
Buzzbomb
Evolution
Solid Cobalt Bomb
Blk Cherry Bomb
XXL
XXXL
Tsunami (2)
H2O
Crystal Diamond (2)