Yes but did the shop replace it or did the Mighty BIG B replace it???
I had (2) grossly undersized balls that came to my shop that I tried to send back and "NOTHING" was done about it...
NOTHING!!!!!!
I myself replaced the balls for my customers at a loss to keep the customers happy.
I had a Black Widow Venom that rolled like garbage for a customer and Jeff Ussery had me send the ball back to be checked. They would not replace it with a new 1st quality but offered to replace it with a NIB X-out but did send a few shirts and other nice gifts for my customer. AT LEAST THEY TRIED!!
Chad Murphy at Columbia 300 has always been good to deal with as well as Brian Purcell and Ed Gallagher with Ebonite over the years.
Some companies do go out of their way but I will argue "not as a Lane#1 Staff member" but as a Pro Shop owner. Lane#1 has and will always stand by their products.
So much so that we offered a 100% money back guarantee on any balls drilled at the booth last year. With that said.... We had 1 ball returned.
Beans
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www.beansproshop.com--------------------
Thomas "Beans" Biniek Jr.
PBA Member and Lane#1 National Sales Manager and Lane#1 Ball Drilling Expert
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