Just to be clear, you shot a 300 in November and got a ring, and now you shot 299 thereafter, right? If that's the case, you're entitled to one of the 11-in-a-row awards. You should be able to select the crystal award or plaque for the 299. FYI though, you USBC doesn't issue rings for 299 or 298 anymore. That's why you are seeing a charge for them. Even if that had been your first award of the year, you'd still have to pay. They simply leave the option of paying for one up to you. In any event, the path of least resistance would be to call 800-514-BOWL and talk to someone in awards. They should be able to get everything squared away for you. Congrats on the multiple honor scores.