Never had that problem before; been ordering for 8 - 10 years now.
Sometimes they're out of stock for the full number of finger inserts I want but then they ship what they have, order more and send the rest in a week or two, when they get them.

Try this email addy: jim@alleycatproducts.com
I assume you already tried: service@discountbowler.com

Thanks Charlest for Jim's email! I emailed the website late last week with out a reply, and emailed the address you provided tonight. I hope everything is alright with him.

There are a lot of things more important than bowling.

While anything is possible, since we just don't know at this point, give him another chance to reply.
FYI He runs a pro shop, 95% of the time, I believe, but is part of (or all of) Alley Cat bowling supplies (as you can see from his email addy) , which has been around for a 20+ years or so.

Discountbowler.com emailed me this morning about my order. Thanks Charlest!

Good!

They sent me 10 of the 40 grips I ordered to get me started, and today I received a shipping confirmation for the other 30.

I would suggest trying both of the emails Charlest listed above.

I'm satisfied with the total result but would order from some where else if I needed it in a hurry.

My wife of 30 years would beg to differ!