As suggested I sent them an email through their website and am waiting a response. In the meantime, I bought a bottle of Storm Reacta Foam, and I'm very happy I did. Last night, for some reason, my brand new Zero Gravity that I've only used on Wednesday night, looked like it had been rolled in mud by the end of the night. I took out the Reacta Foam and it took ALLL the crud off. Will definitely be getting more of that!