I brought a fitting ball in ebay, normally not a cheap price with similar products for 2nd handed in ebay.
however, found it was cracked on shell up on the finger area, which is not mentioned in the bid
seller said this is normal for a 'used' item and not affect the function, i don't agree
i have esculated this to Ebay protection and asked for at least discount for compensation of being brought a dispective item wihout any notice, but .... nightmare happened
Seller refuse this is a 'crack', before the 14 days esculation process reached, and Ebay agree to full refund BUT need me to pay the shipping cost to return the ball to seller first !
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Thank you for getting in touch with eBay Customer Support about the fitting system (item 190515963942) you purchased from "kidandy36" which opened a Significantly Not as Described Case. I'm sorry to hear that the transaction did not go as expected.
I understand your concern about the shipping costs I know what an inconvenience that is however before we are able to issue you a refund we will need to make sure the item is delivered.
Again, it is important for you to know that the case will be closed automatically and no refund can be issued if tracking information is not added to the case within 10 days. When adding the tracking information into the Resolution Centre, you will need to click on submit, it will then take you to another page saying tracking has been entered and a refund will be issued upon delivery. PLEASE NOTE: On this page, there is a confirm button on the bottom of this page that must be clicked in order for a refund to be issued to you. Failure to click on confirm will cause the claim to time out, and no refund be issued. Also, tracking must be entered within 10 days to the minute or the claim will time out with no refund to be issued.
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of course I don't agree because i am the victim and why need me to pay extra money on someone fault ?
seller post the ball in ebay again without my confirmation to ship back but this time mentioned there is a crack !
I complain to Ebay and the seller,,, however, no one reply, now, i can only keep for no choice
in before, PayPal and Ebay always return some compensation of similar dispective item or no need to pay extra money from buyer for return...but now,,, very disappointed, and consider never buy 2nd handed product (or anything that may be fake) in Ebay again.
