I'm thinking the thumb might need to have a slight pitch adjustment. That was an issue with a couple of balls in the past when I tried a different pro shop. Since that shop didn't want to deal with it, I found a new shop by word of mouth and haven't looked back since.
The fix was to be completely refit, plug/redrill the thumb with less reverse pitch, and to slightly shorten the span. The results are that I'm not prone to tearing my thumb anymore, and I no longer grab at the bottom.