win a ball from Bowling.com

Author Topic: Cheap bowlers beware! The facts about pro shops  (Read 3964 times)

HamPster

  • Hero Member
  • *****
  • Posts: 5584
Cheap bowlers beware! The facts about pro shops
« on: July 18, 2003, 10:18:48 AM »
I'll do my best to keep my mouth shut about the idiots I've seen post in Doug's topic about his Reloadeds.  I don't mean to blow any pro shop secrets, but from the supplier we have, Doug's price of 125 SHIPPED is cheaper than we can get them!  If my boss did something like that, he'd be losing over 20 bucks a ball once he received the ball and added the shipping price to what he paid.  

Do you ignorant whiners even know what it takes to run a pro shop?  There are so many little expenses that you have no clue about.  Most of the smaller things are what you get for free.  You come in on a league night, and your thumbhole is too tight, or too sharp.  Bevel knives, bevel sanders, the round graters, you know, all the stuff that pro shops pay for and make little adjustments to your thumb hole for FREE with.  Say a grip is a little loose, there's some glue.  I mean, heck, then you add other things like a vaccuum cleaner, towels, paper towels, and Windex, things like that come out of profits.  And that's all small stuff.  If a center doesn't own the pro shop, the pro shop pays rent, unless there is some special deal going on.  All the tools to run a pro shop have to be paid for, that's why the extra costs.  People then complain about "Well, after they pay for the drilling machine, everything from there is pure profit."  Yeah, after you break even for the MONTHS it takes to pay one of those things off, unless you had some rich relative die.  

Who wants to run a business just to break even?  What would be the point of running your own business just so your profits are enough to cover the expenses?  All your time and effort would be wasted.  Buddies can afford to sell for that cheap because they either have money to back it, enough customer support to make it worth their time, or a really good deal with a supplier, or maybe they're even a supplier period.  A pro shop isn't a business you have to make money, it's a business you have if you like abuse and stupid customers.  You're all so smart, why don't you go get a bank loan and open your own shops?  Unless you have a good economy in your city where people are willing to pay higher prices for equipment because they realize the logistics of owning a business (I see nothing wrong with drillwizard charging 229 for the Reloaded, if people pay that price, more power too him.  Probably allows him a lot more freedom in other areas), you're gonna run yourself into the ground after you burn yourself out on it because the gain just isn't worth the pain.
--------------------
Forget Kung Fu, I know Ron Bahr!!!

The only difference between youth and adult leagues are that the big boys are allowed to whine.  They're more entertaining anyway.

 

jkiser01

  • Hero Member
  • *****
  • Posts: 7124
Re: Cheap bowlers beware! The facts about pro shops
« Reply #16 on: July 19, 2003, 12:17:08 PM »
drillwizard,

I sent you a message..


Edited on 7/19/2003 12:21 PM

Edited on 7/19/2003 12:27 PM
Radical Bowling Technologies ...Its more than just an Attitude!

tequilastalking

  • Newbie
  • *
  • Posts: 2
Re: Cheap bowlers beware! The facts about pro shops
« Reply #17 on: July 19, 2003, 03:16:11 PM »
My god you people are really whining about offering a service to people.  If you don't like working with people you need to find a new job or a new business to operate.  I have bought a ball on-line and I have bought a ball from the pro-shop on the military base where I happen to work.  I did get the ball for wholesale because I know the bowling manager, but for god sakes people we are a country driven by the market.  Would you pay more for a service if you could get it cheaper somewhere else?  I don't think you would.  People want the best deal that they can get.  I live in Vegas so I have plenty of houses that I can go to to shop, but check out the prices.  With the advent of the internet a business must adjust to what the market demands, and make no bones about it the market is demading lower prices.  I support my local house by bowling in a league and by coming in for lunch.  If I need any work done then I DO expect to pay for it.

Doug Sterner

  • Hero Member
  • *****
  • Posts: 4395
Re: Cheap bowlers beware! The facts about pro shops
« Reply #18 on: July 19, 2003, 09:16:06 PM »
Strider,

What you are saying is exactly what I try to do. I try to give people the best service that I can provide and hope that even if I charge $10 more than someone else, that the service will bring them back. When I get some truly dedicated customers they get great deals. Do they pay full price for a box of tape or a towel? Nope...suppose a box of tape and a towel comes to $12....I tell them to give me $10 and just amke sure you come back.

I do the same thing when I have to fix balls for people that have had them screwed up elsewhere. I won't charge them "full" price and when they say thank you, I tell them, "you can thank me by doing well with the ball and when you do I hope you will bring your business back."

I honestly think WalMart has it right....treat the customers right even if you have to eat a product now and then and they will keep coming back. As I have said numerous times...worked in the Sporting Good Dept in Lewisburg, PA Store #1644 for 5 years...we took our share of lumps and bruises. Heck we even ended up taking back a basket ball that was bought for a gift at Christmas that had a K-Mart tag on it!!! But guess what? Ther customer got their $12 back for the ball and turned around and bought a $30 ball....it pays to be nice at times even if you don't agree with it.

As for why Buddies can sell cheaper than suppliers, well it's the big dog vs little dog scenario. The food companies know that the big dogs eat more so they push the "big dog food" because they know they will sell more. As for the little dogs, well, they get what is put ouot there for them. Same with pro shops. I know shops that will go out and spend $70-$80,000 in the fall at supplier trade shows on equipment. My gross sales last year were $24,000 TOTAL!!! If you are a supplier, who are you going to give cut rate prices to me or him?

Is it right? no. Is it fair? no. But is anything in life really fair? no. What do we need to do? suck it up and deal with it.

But there is a silver lining. There are some of us smaller shops that have gotten together and complained. Apparently the manufacturers and suppliers listened. They have limited trade show purchases this year to 1 or 2 offers per shop or even limited the number of packages that the supplier has to offer.

It'll all shake out in the end....
--------------------
Doug Sterner
Doug's Pro Shop
Owego, NY
http://dougsproshop@aol.com
www.dougsproshop.net

Think about it....pins are wood, lanes are wood...
the weapon of choice is obvious...
CUT 'EM UP BABY it's BUZZSAW TIME!!!
Doug Sterner
Doug's Pro Shop
Owego, NY

Proud Member of the NRA
Fighting to uphold the Constitution of the U.S.

9andaWiggle

  • Hero Member
  • *****
  • Posts: 13414
Re: Cheap bowlers beware! The facts about pro shops
« Reply #19 on: July 20, 2003, 01:22:31 AM »
quote:
What you are saying is exactly what I try to do. I try to give people the best service that I can provide and hope that even if I charge $10 more than someone else, that the service will bring them back. When I get some truly dedicated customers they get great deals. Do they pay full price for a box of tape or a towel? Nope...suppose a box of tape and a towel comes to $12....I tell them to give me $10 and just amke sure you come back.


Are you in a small town Doug?  I grew up in a rural farming comunity of 2500 people, and this is the type of thing you'd see at most businesses there.  Sorry, I have not done business with Doug, and it's not because I don't think he's a great guy.  But I've found a proshop here that treats me just like Doug treats his customers.  First, I bought a urethane spare ball, and was quite impressed with how that transaction transpired.  So I went back and bought a Savage during their demo days promotion and was again satisfied.  Well, the surprise came when I bought a 4 ball roller from them and was offered a discount without even asking!!  Of course, I bought my 3rd ball (the Stinger LF) and we had a tough time getting that tamed down enough for what I wanted, but they did get it right (all the time reassuring me if it wasn't made right, they'd get me another ball that would be).  So, I recently bought a pair of Dexter SST6's for me and the SST5's for my wife.  Admittedly, I asked for a discount this time (cause lets face it, these shoes are not cheap!), and they gave me 5% more discount than I had asked for!!  So yeah, I'm pretty loyal - they've exceeded my expectations on every level, so if it cost an extra 5 or 10 bucks, so what.  I'll probably get it back plus some later on.

Some of you might call me a sucker, but 9 times out of 10 I feel you get what you pay for.  Sure, I've had bad dealings with supposedly "reputable" businesses - but I guarantee they only got my money once.  I'm loyal to those people/companies that get it done right the first time - my time and peace of mind is more valuable than saving a couple bucks.

--------------------
9-

Why, WHY won't the last one just fall??  It's WIGGLING for cryin' out loud!!
Little Bo Peep has lost her sheep...

I wonder where they went? ;)