A thread on the Brunswick forum regarding a Twisted Fury Warranty issue got me thinking about service in general.

Have there been any studies published about the quality of manufacturer service when customer problems arise? I know it's tough to measure, but just curious if it's been attempted.

There is a perception (if not reality) that Lane#1, 900Global and possibly a few others provide the highest quality/timely customer support, and that it goes downhill from there.

Anyway, are there any studies conducted by BTM, BJI or another entity that have addressed this?

I've recieved great customer service from Visionary (Jason)

Valentino Bowling (Kevin)

and RyanRPS...
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www.eko-bowling.se
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once you deal with visionary you keep going back
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Kiall Hill
Visionary test staff