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Author Topic: Customers!!!  (Read 720 times)

C-G ProShop-Carl

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Customers!!!
« on: June 18, 2004, 12:16:27 AM »
This is a vent.....sort of.

3 weeks ago I had a customer come into the shop, he wanted a ball that would "finish" when his other stuff doesn't. Basically this guy cannot get the ball outside of 13 board and he needed something that would roll up a little sooner and was more even rolling.

I explained this to him, gave him his options and he decided on ball "X". He got it and threw it and on the condition it was meant for it did exactly what it was supposed to do. Pin was drilled finger level and the pin below the ring finger (which is 3 3/4 from PAP for this spinner).

Now, 3 weeks later he gives me the ball and asks me to plug it. He wants the pin higher because all of the pins on his other stuff is high and they snap. He wants a ball that will finish when his other stuff skates in oil, but he wants snap. After talking with him, his mind was made up, so I am going to plug it up for him.

This will not leave him with 3 bowling balls all drilled to do the same thing.



OK...now...I feel better, kind of.
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C-G Pro Shop
Carl Hurd

Austintown Ohio (Wedgewood Lanes)

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jimensminger

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Re: Customers!!!
« Reply #1 on: June 18, 2004, 03:45:49 PM »
The customer is always right. If he's happy then you're happy.

We all know that's a bunch of crapola,...but whatta ya gonna do..??

Bring your vents here, we'll listen.
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DanH78

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Re: Customers!!!
« Reply #2 on: June 18, 2004, 03:51:00 PM »
The customer is always right, that doesn't mean they are always correct.

Look at it this way, in the not too distant future he'll want a ball to start earlier, so he'll buy another from you.
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agroves

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Re: Customers!!!
« Reply #3 on: June 18, 2004, 05:39:37 PM »
The guy is an idiot, this is obvious.  I don't drill equipment much anymore.  I am glad I don't have to deal with this crap anymore, I went through this on numerous occasions.  People still ask me for drilling advise, so I take a look at what they have and make a suggestion.  Normally, they don't listen and end up with 5 bowling balls that do the same thing.  You have to quit caring and say 'screw it, whatever YOU want is fine'.  

Andrew
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MSC2471

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Re: Customers!!!
« Reply #4 on: June 18, 2004, 06:29:28 PM »
I'm betting this guy will be back to you within a month for another plug and redrill job when he sees that his scores decrease for that new ball. I am glad that I have 4 different balls that have different looks as I wouldn't want everything to be set up the same way- as I don't see the same shot in every league/ tournament I bowl in.

Matt