Was actually an eBay item that I insured during shipping. About two weeks after delivery, I got a letter in the mail from FedEx stating that I had a balance on my account and it was due in x number of days. This went back and forth with customer service for several weeks as they pointed to some obscure fine print clause that stated in the event FedEx does not collect fees, its responsibility of shipper. I questioned 1) What was their procedure for collecting customs fees and 2) Why they would deliver without collecting fees. They had no answer for either question and I assume they either don't ask or leave it to the descretion of the driver. My stance was that I paid for International delivery service and expected FedEx to do their job.
Their customer service refused to waive the fee or even split. I told them if they persued this that I would cancel my account and never ship again. Two days later I had a final notice in the mail with late charges... I called back, put on my credit card, immediately closed my shipping account and have not used since. I now use UPS, DHL, or USPS. Even through work, I explicitly request anything but FedEx.
