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Author Topic: driller screwed up ball, what to do  (Read 11247 times)

pchee2

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driller screwed up ball, what to do
« on: September 30, 2003, 03:38:29 AM »
I had my brand new ball drilled and driller messed up the thumb hole so now it has to be plugged and drilled again.  This is not the first time it has happened.  Another time he drilled it with this layout that he though would be good for me, however, it turned out to be garbage.  It too was on a brand new ball.  So that ball also needed to be plugged and redrilled.  Here's the question.  Should the driller buy me a new ball and take the old one?  I don't want my ball with a bunch of plugs in it, especially since it is/was new in box.  If my driller doesn't want to buy me a new ball and just wants to plug and redrill them should he charge me drilling?  

Personally I think that he should buy me a new ball and he can have the one he messed up on.  That's fair.  I don't want a brand new ball with zero games on it having plugs all over the place.  In fact, I don't want any brand new ball with any sort of plug.   But my driller is a little unreasonable so he probably won't buy me a new ball to replace his mess up.  He'll probably just plug and redrill the ball.  So this being the case, do you think that I should pay drilling and plugging when he is the one who messed up my ball?


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pchee2<~~~strokin the ball with cranker revs and spraying the lanes for an average of a buck 62.  This guy is full of STUFF!

Edited on 9/30/2003 6:48 PM
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TyLytle

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Re: driller screwed up ball, what to do
« Reply #16 on: October 01, 2003, 10:55:49 AM »
I really don't see a difference between buying a ball at the pro shop or bringing in a blank. If the driller screwed up he screwed up.
I have been in the service industry of years. It was a different type but service all the same. If I worked on someones new A/C and damaged it I would be liable to replace it even if I didn't sell it to them. Luckily I have never had to do so. But I take the time to make sure I am doing a quality job.

Drillers are providing a service. If they screw it up, they should make it right and not Band-Aid it.

Ty
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JOE FALCO

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Re: driller screwed up ball, what to do
« Reply #17 on: October 01, 2003, 11:11:08 AM »
Hey BRICKGUY .. I buy brick and go to a builder and have him build me a house .. a wind blows and kNOCKS THE HOUSE DOWN .. do I go back to the guy I bought bricks from? or to the builder?

There was nothing wrong with the ball I bought .. where I buy it is my decision .. in good faith I contracted (my own word) the PRO to drill .. he left the ball USELESS .. he took the $55 for the drilling! What responsibility does he have for HIS work? You would like me to believe .. NONE! .. guess that's a great business to be in!

AGREE WITH TYLYTLE!
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Hit them light and watch them fight
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Edited on 10/1/2003 11:21 AM

Edited on 10/1/2003 11:22 AM
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TyLytle

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Re: driller screwed up ball, what to do
« Reply #18 on: October 01, 2003, 11:20:13 AM »
What I have found with drillers is that most people don't know the in and outs of drilling. So this leaves a huge hole for the drillers to try and BS their way around it. They get paid at least once and usually twice. The people need to be better informed on drilling to stop alot of this. I know my lack of knowledge has hit my check book more than once.

Ty
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9andaWiggle

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Re: driller screwed up ball, what to do
« Reply #19 on: October 01, 2003, 11:22:10 AM »
Donate the ball to the essay contest and start all over with a new one -- and go find a decent driller.  The guy I go to would take responsibility if it was his messup and make it right with a new ball.  At the very least he would plug it and there would be zero charge for the drilling (I'd still have to buy the inserts and slug though).


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9-

Why, WHY won't the last one just fall??  It's WIGGLING for cryin' out loud!!
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Pinbuster

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Re: driller screwed up ball, what to do
« Reply #20 on: October 01, 2003, 11:26:33 AM »
The problem comes into often the blank is the wrong ball for the bowler, wrong ball for the condition, wrong weights (ball to heavy or light), bad pin (1” pins or 6” pins) for the drilling needed, or some combination of the above.

Far too often the pro’s hands are tied by what is brought in.

I’ve seen little old ladies come in with 16lb hook monsters that roll out at the arrows. I’ve seen 6’ 5” 250lb bowlers bring in 12lb plastic balls that they throw 25 mph.

It still depends on what and how it was screwed up.
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T-GOD

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Re: driller screwed up ball, what to do
« Reply #21 on: October 01, 2003, 11:27:59 AM »
I would say that if the driller can fix it using a thumb slug, then that would be acceptable, as long as he doesn't charge you for the slug. If he needs to plug the ball, he should either give you a discount on the ball, or drill you another new ball.

He should definitely not be charging you for extra work that he must do because he screwed up..!!

If he's charging you for extra work or plugging your new ball and charging you the new ball price, I would think he won't last in business very long, unless he's the only game in town. =:^D
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JOE FALCO

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Re: driller screwed up ball, what to do
« Reply #22 on: October 01, 2003, 11:30:24 AM »
Wouldn't give the MESSED UP BALL to my worse enemy .. 2 months after the drilling .. it was in the garbage .. Used it ONE NIGHT FOR 4 FRAMES!
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Hit them light and watch them fight
      J O E - F A L C O
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Wilbert

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Re: driller screwed up ball, what to do
« Reply #23 on: October 01, 2003, 11:32:08 AM »
If the thumb was drilled such that it can not be fixed with a slug, the ball need to be replaced.  For example, missing the span by an inch.  

A drill pattern that does not work for a bowler does not warrant a new ball.  The exception is drilling a ball RH for a LH bowler.  Also, the pattern has to be reasonable for what the bowler wants.  If the bowler wants the ball to go long, the pin should not be close to the axis.
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thirtyclean

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Re: driller screwed up ball, what to do
« Reply #24 on: October 01, 2003, 11:57:55 AM »
In the shop I work in, we will plug the ball and
due all work necessary to satisfy the customer. Most
of the times it can be as little as surface adjustments,
or changing pitches. One thing about the new ball sales
that irk me is the guy who comes in off the street that
thinks that a new "hooking monster" is going to make him
a better bowler. I guy just bought a super freak from us
that he says the ball does not do anything. I told him
to bring the ball back and we can watch him throw it. His
comment was "I expect more from a $200 bowling ball" not
knowing that he can have major flaws in his game that a "$500"
bowling ball will cure ! Oh well, you have to put up with these
types !

Thirtyclean
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Thirtyclean

PGdragon

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Re: driller screwed up ball, what to do
« Reply #25 on: October 01, 2003, 12:12:50 PM »
Did you pay cash? If you did maybe next time consider using a credit card. With the credit card you can always complain to your card company and have them withold payment until the shop makes good on the complaint. If the shop doesn't, you loses nothing 'cause the card company won't honor the charge. The shop is left to try can get payment through the courts, or hold the ball hostage until you pay up. The shop won't go to court, because then the word is out and becomes a matter of public record. The shop holds the ball.. you don't want that ball anyway.. the shop loses. Best thing to do is like everyone says... find a reputable shop and driller. Word of mouth is the best resource.

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9andaWiggle

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Re: driller screwed up ball, what to do
« Reply #26 on: October 01, 2003, 12:54:16 PM »
quote:
For example if you are having tee shirts screen printed and you are providing the shirts (not buying them from the screen printer) then you can expect up to 10% of those shirts to get messed up. The Printer is not obligated to replace them. Now many would depending on the situation.
"Contract" ball drilling should be the same. You provide the blank and the driller makes a mistake it's still your blank. If you buy the ball from the driller then he makes some margin on that and can afford to replace the ball if he screws up. There should be a sign posted ether way.


I really have to disagree here...  If I bring a ball in to a pro shop, he is charging me $X.00 to drill it.  He is providing me a service, and I am paying for his expertise and equipment to perform that service.  In my opinion, he should be held accountable just the same as any other service.  If you pay someone to clean your carpets, change your oil, paint your house, etc.. and they mess something up, you would naturally expect them to be liable for their mistakes right?  That's my opinion.  A new ball may not be in order, but the driller should do whatever he can to rectify the situation - at no additional cost to the customer.  If that means purchasing a new ball, then so be it.  But honestly, I can't imagine an experienced driller messing a ball up so badly that a simple thumb plug and redrill couldn't fix it.

(PS.  I'm talking fitting of the ball here.  Layouts are another thing - lots of gray areas there as to how much the bowler knows and how much time the driller spent understanding their style and needs.)

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9-

Why, WHY won't the last one just fall??  It's WIGGLING for cryin' out loud!!
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mumzie

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Re: driller screwed up ball, what to do
« Reply #27 on: October 01, 2003, 02:36:59 PM »
I would like to go one step further.
If the screw up was from negligence or error on the shop operators part, he should replace the ball (unless a slug would be acceptable to the customer) - at which point the drilling should be discounted, or at least no charge for the slug).
BUT - if the shop operator refused to make it right ON HIS ERROR, I would not only refuse to do business with him in the future, but I'd make sure and tell everyone about it!!!
Two related stories:
1. Several years ago my coach suggested going less reverse in my thumb to get me out of the ball quicker. I asked my pro shop guy to make the change on one ball. He refused. "I measured your hand and drilled that ball the way that is right for you. I will not change it just because some coach thinks he can fix something that way."
I have not been back since. I went to the guy I'm still using - he changed the pitch in one ball as I asked, and earned all my business since.
2. A friend of mine - a pretty decent bowler - went into a local pro shop a couple of weeks ago. He asked for an aggressive ball from one manufacturer. the guy drilled up another brand and type of ball. My friend felt obligated to pay for it - used it for less than 1 game, and sold the ball to me, for a significant loss. I maintain that he shouldn't have originally paid for the ball, and walked if the shop owner didn't make it right.
BTW - that's NOT the shop I use. I sent my friend to my guy.
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Doc Hollywood

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Re: driller screwed up ball, what to do
« Reply #28 on: October 01, 2003, 05:10:50 PM »
I saw the job the driller did on this ball and he FUBAR'd this one.

The bevel job was so bad and pchee had so much tape in the hole it made the ball weigh illegally.

I have since replugged the ball and told him that the driller better get it right this time.  

Measure twice drill once and get the right size drill.


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CRSmith

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Re: driller screwed up ball, what to do
« Reply #29 on: October 01, 2003, 10:40:49 PM »
I feel that since he screwed it up, he should replace it to your satisfaction. If he doesn't, kick his ass.
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pchee2

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Re: driller screwed up ball, what to do
« Reply #30 on: October 02, 2003, 03:52:39 AM »
Ball could not be fixed with just a slug.  Span was way wrong.  So it had to be plugged.  I don't see why if this is a blank bought elsewhere that driller should not be responsible.  He is providing a service.  If he accepts ball to be drilled then he also accepts any accompanying mess ups that are his fault.  I understand that if ball was defected from the factory that he would not be responsible, but this was a service and if his services are faulty then he should own up to it.  Remember, driller does not have to drill ball he can refuse.  But if he choses to drill then he should be held accountable absent any disclaimer.

What's so wrong in having him get me a new ball and giving him this drilled one?  Heck I'm the one that is going to have to wait a few days or so just to get new ball in and drilled.  So ontop of being charged for drilling and/or accepting a ball that has been plugged, if I do get a new ball in exchange for this drilled one I have to pay for his mistake with a delay in getting what I ask for too?  Doesn't sound right to me.  

Problem is that I see most pro shops as places that will do anything to make a buck even if its at thier customer's expense.





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pchee2<~~~strokin the ball with cranker revs and spraying the lanes for an average of a buck 62.  This guy is full of STUFF!
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